Solution Architect

Date: 24 May 2023

Location: GB, EC1A 1AA

Company: Royal Mail Group

Royal Mail and our evolving journey

With a long and proud history, Royal Mail is one of the most visible and trusted brands in the UK. We keep people and businesses connected every hour of every day and we’re passionate about harnessing technology to deliver the best possible results for our customers.

Our business is thriving by continuously adapting and adopting advanced technology. We reach every delivery point in the UK and have over 30 million customer touch points per day. We have 165,000 employees, 80,000 PDA’s and 25,000 end IT users. We are in an exciting period of transformation with significant growth in parcel & packet volumes and online services and we’re focusing on investing in the security, technology, processes, and people that are going to help us continue to achieve great things and grow our business. 

We have the UK’s largest “Feet on the Street” network of over 85,000 postmen and women and the lowest reported carbon emissions per parcel of any major UK delivery company. We are committed to providing sustainable services as we deliver against our environmental ambitions. We are investing in technologies such as electric vehicles and drones.

The RMG Technology team are influencing and helping drive the changes across the business as new solutions and services and new ways of working are defined and delivered and we need talented, experienced people who can work at pace and scale to join us and help achieve our goals.


Role: Solution Architect


The Royal Mail Technology team is passionate about delivering high-quality products and outstanding digital experiences to our customers. Cutting edge technology is fundamental and key in helping us achieve our objective to be recognised as the best delivery company in both the UK and across Europe.


Our award-winning Technology team is at the heart of delivering a transformational journey at Royal Mail. The traditional letters business is declining, but our recent performance and the growth in parcels demonstrates that there is an opportunity for Royal Mail that we can capture, but we need to move quicklyBy joining Royal Mail you will be helping to implement meaningful change, pushing forward with our transformation to become a more agile and even more customer focused business, while delivering more innovation, products and services for our customers. You will be working for a brand that’s a household name and a critical part of the UK’s infrastructure.


Job Purpose


  • Ensuring that the solutions being designed and developed provide a consensus-based solution that is scalable, adaptable and in synchronisation with changing business needs.
  • Taking responsibility for outlining the solution architecture and governing its implementation through delivery. 
  • Ensure solution designs and implementations are aligned to the overall Royal Mail Architecture.
  • Making efficient and effective use of technology; matching current and foreseeable requirements
  • Review and govern designs from our partners and suppliers to ensure adherence to Royal Mail standards and best practices.


In this role you will:


  • Develop the project blueprint received from Transformation/Enterprise Architects into solution designs as business needs are clarified, escalating and agreeing deviation from blueprint.
  • Prepare the solution architecture design; ensuring adherence to requirements, design principles and target vision for the overall solution.
  • Develop technology specifications and leverage existing technologies to ensure new technology solutions are designed for optimal business use.
  • Apply architectural and engineering concepts to design solutions that meet business requirements, considering scalability, maintainability, security, reliability, flexibility, availability and manageability.
  • Ensure process, application, data and technology architecture are aligned.
  • Identify the technologies to employ, taking responsibility for the assurance and governance of supplier solutions.
  • Partner with Business Analysts to provide technical oversight to ensure IT solutions meet end user needs.
  • Collaborate with development teams, designing and building the solution in iterative sprint cycles.
  • Educate stakeholders in Agile adoption, showcasing the benefits of iterative software delivery.


Qualifications and experience required:


  • Demonstrable experience in planning, architecture, high level design and implementation of one or more of the following aspects of solution architecture: Services, Applications, Integration or Data.
  • Proven experience of defining and implementing complex systems architectures.
  • Knowledge and experience of enterprise wide systems architectures.
  • Experience in performing complex analysis, consulting and providing technical recommendation.
  • Practical experience of planning, designing and implementing applications and data in a complex distributed environment.
  • Practical experience of service, application, data and infrastructure architecture
  • Experience in systems delivery; analysis, design, implementation, testing and support.
  • Experience of working with collaboration tools such as Jira and Confluence.
  • Experience of transformation from Waterfall to Agile delivery methodologies.     
  • Cloud Technologies such as Azure
  • Experience in Azure PaaS services, IoT capabilities.
  • Experience of migrating from On-premise to Cloud technologies


Advantageous experience:


  • Experience in Android, Mobile solutions and Web Apps.
  • Relevant industrial / sectors, such as; Postal (National/International), Distribution, Logistics, Warehouse Management, Retail, Machine Automation.
  • REST API, JSON, XML, XSD, SOAP, File Transfers (SFTP/FTPS).
  • Messaging, Eventing, High volume transactional processing systems.
  • Programming language experience such as Java, .Net
  • LowCode development or similar tools.
  • Good understanding of DevOps tools and methods
  • API and microservice architecture
  • Basic understanding about Big Data and Analytics 
  • New Product or software evaluation skill 




We’re evolving, transforming and working together to innovate and provide a service our customers can trust and recommend. This is tech you’d never expect from Royal Mail pushing the boundaries and delivering a First-Class delivery service.


We are an inclusive employer with equality, diversity and fairness at the heart of our values and we’re proud to be recognised in The Times Top 50 Employers for Women 2021 for an 8th consecutive year. We welcome applications from individuals from diverse backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants. 


We are happy to support flexible working and would welcome having a conversation with you about how we could support your needs.



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