Employee Relations Case Manager-Hybrid/Remote Working-Bristol, Cardiff & South Wales Post Codes

Date: 23-Nov-2022

Location: Bristol, GB, B6

Company: Royal Mail Group

Job reference number 289724

Employee Relations Case Manager - Hybrid Working -Blend of on-site and remote working to cover the Bristol , Cardiff and South Wales Post Codes  and surrounding geographical areas
Salary Circa £31,000, plus a potential 10% bonus, 25 days annual leave and pension
Full time – 35 hours per week

Hybrid Working -Blend of on-site and remote working to cover the Bristol , Cardiff and South Wales Post Codes  and surrounding geographical areas.



We have an exciting opportunity to join a newly established team to support our business transformation and be part of shaping Employee Relations case management for our Operation.

Our journey to improve never stops, and that’s where we need you. To get there, we need exceptionally talented, bright, and driven people.


About the role
As one of our Employer Relation Case Managers, you’ll work within our operation to support the management of a variety of ER cases, enabling Operations to deliver their people-based accountabilities.  

About You
To be truly successful in this role, you’ll possess the following skills and experience:


  • Experience and knowledge of employee relations from either a retail or hospitality background or you are a current operational manager or branch manager performing HR duties such as conducting investigation and disciplinary meetings, managing problematic and long-term absence cases, dealing with grievance related matters, and ensuring compliance with laws and regulations and initiating meetings to discuss corrective actions. 
  • Ability to quickly engage with and build strong stakeholder relationships
  • Strong communication skills, with the ability to effectively manage a variety of stakeholders to   influence decision making 
  • IT literate, with the ability to pick up new systems quickly
  • Customer focussed with ability to deliver a high-quality service
  • Strong planning and organisation skills, able to effectively multi-task
  • Resilient, with the ability to constructively challenge others as appropriate


In this challenging new role, you’ll provide practical support to various levels of management within the operational population. In addition to managing and taking ownership of a variety of ER cases, you’ll also provide input into ER case management best practices to drive improvements. Your case work will touch on all aspects of ER, for example, conduct, grievances, long term absence, and bullying and harassment etc. You’ll also work closely with our Advice and Support Teams to help drive case resolutions.

With circa 150,000 employees in Royal Mail Group (RMG), the scale of our business is immense. As a result, we’re looking for individuals who can effectively take on high volumes of work, managing a variety of cases and internal stakeholders at any one time. 

Desirable criteria
•    CIPD or equivalent qualification
•    Experience working with trade unions 


Extra Benefits

Generous holiday entitlement of 25 days (plus bank holidays), increasing with years completed service
Company pension scheme with competitive contribution rates 
RMG Share Schemes - partnership and matching share offer
Family friendly support - enhanced maternity pay, paternity leave, adoption leave, shared parental leave and childcare vouchers
Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
Supportive and generous company sick pay
Access to our Feeling First Class service, providing both mental and physical wellbeing support
Lifestyle benefits - You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax*.  
Financial support - information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans*
Your peace of mind with - Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner
Free & discounted RMG products - free keep safe & redirection, partner discounts 
Free stamps at Christmas
*Available only to perm employees


Your career in safe hands


At Royal Mail we value our people and we want our people to be proud to work for our businesses. 

We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.


An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations. 


Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate. 

For more information about Royal Mail’s values of being positive, brilliant and part of it, please click on the link below:
About Us (royalmailgroup.com)


Next Steps

We are an inclusive employer with equality, diversity and fairness at the heart of our values.  We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants.



Closing Date: 7th December 2022 . Please note, this advert may close early if the appropriate number of applications has been reached.

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