Business Cyber Security Manager

Date: 13-Jan-2022

Location: GB, EC1A 1AA

Company: Royal Mail Group

Job reference number 234037


Business Cyber Security Manager


Full time


UK remote with occasional travel

Job title – Business Cyber Security Manager

We're passionate about harnessing technology to deliver the best possible results for customers. The business is in an exciting period of transformation and here, within Royal Mail Cyber Security, we are influencing and helping drive that change as new services and ways of working are defined and delivered. 

With a proud history of serving the UK, Royal Mail has been able to thrive by continuously adapting and adopting advanced technology and, with over 30 million customer touchpoints per day, 25,000 end-user computers, 70,000 PDA's supported by both on-premise and Cloud platforms - we operate at scale. Within Cyber Security, we have a leading role in taking the next steps. Our customer and workplace vision for the future is 'Anytime, Anywhere, Any Device' and Security are a key enabler to accelerating that change and providing safe and secure services – this is the future for our workplace and not just a pandemic response.

With so much growth in parcels and e-commerce and the technology used to deliver our services, we need talented, change focussed people, like you, to help us get there. We know how to support business and communities - and we need to be agile to enable the business to achieve our goals. We're focusing on investing in the security, technology, processes and people that are going to help us achieve great things together. By joining the Cyber Security team, you will be driving meaningful change, pushing forward our transformation as an agile and customer-focused team. We face new challenges every day. But we overcome them together, which brings incredible satisfaction and reward as we deliver more innovation, products and essential services for the UK and our customers.


Job Purpose

The Business Cyber Security Manager is responsible for supporting both technology and non-technology (e.g. sales) initiatives by building security into every delivery. This hands-on role will lead the delivery and continual improvement of proactive and reactive support to Royal Mail. You will be responsible for the end-to-end internal and external Cyber Security customer journey and helping functions understand the Royal Mail Group risk appetite to manage their applications/services accordingly. 
You will also own the Cyber Security Awareness campaign including defining the content, defining and measuring metrics, and demonstrating the effectiveness of awareness activities.


In this role, your key accountabilities will be:



  • Develop and manage Cyber Security Advisory function that both meets and can adapt to the changing requirements of the business.
  • Identify threats and risks and ensure that business units design and maintain products and services. Providing accurate, pragmatic and timely Cyber Security support.
  • Produce reporting to both demonstrate the volume of activity and the value provided to Royal Mail.
  • Proactive engagement with business units to develop a pipeline of work and incorporate the security program into their roadmaps. 
  • Responsible for driving remediation of vulnerabilities across the relevant technology teams, tracking through to remediation completion.
  • Develop a prioritisation and resourcing model that will flex with the changing demands of the business.
  • Lead and support the development of a suite of Cyber Security patterns and standards.
  • Lead the delivery and support of processes, policies, standards and patterns to support our agile ambitions.
  • Define the Cyber Security Awareness campaign content and metrics and demonstrate the effectiveness of awareness activities to senior stakeholders across the business.


Qualifications and experience required:


  • Previous Cyber Security Advisory experience is advantageous.
  • Experience in advising on Cloud solutions.
  • Experience in leading and developing teams.
  • Experience working in both an agile and non-agile environment.
  • Managing small to medium change projects.
  • Experience supporting an Enterprise-wide Change programme is advantageous.
  • Strong Stakeholder Management.
  • Able to take a pragmatic approach to Cyber Security by understanding and clearly articulating the risks.
  • Strong Cyber Security knowledge (ideally from technical experience) is advantageous.
  • Experience in performing risk identification activities.

We are an inclusive employer with equality, diversity and fairness at the heart of our values and we’re proud to be recognised in The Times Top 50 Employers for Women 2020 for a 7th consecutive year. We welcome applications from individuals from diverse backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants. 

We are happy to support flexible working and would welcome having a conversation with you about how we could support your needs.



For more information on Royal Mail Group click here


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