Service Introduction Manager

Date: 14-Apr-2021

Location: Chesterfield, GB, S49 1HQ

Company: Royal Mail Group

Job reference number 196217

Service Introduction Manager

SNB00

Full time

Permanent

Chesterfield

Job title: Service Introduction Manager

 

The Royal Mail Technology team is passionate about delivering high-quality products and outstanding digital experiences to our customers. Cutting edge technology is fundamental and key in helping us achieve our objective to be recognised as the best delivery company in both the UK and across Europe.

Our award-winning Technology team is at the heart of delivering a transformational journey at Royal Mail. The traditional letters business is declining, but our recent performance and the growth in parcels demonstrates that there is an opportunity for Royal Mail that we can capture, but we need to move quickly. By joining Royal Mail you will be helping to implement meaningful change, pushing forward with our transformation to become a more agile and even more customer focused business, while delivering more innovation, products and services for our customers. You will be working for a brand that’s a household name and a critical part of the UK’s infrastructure. 

 

Job Purpose

 

The Service Introduction Manager represents the Service Delivery function in the Project Delivery Framework Lifecycle, for the introduction of new or modified IT services into production.

 

In this role you will:

 

  • Manage a portfolio of complex or major projects on behalf of Service Delivery through the Service introduction Process
  • Verify the information captured within the PDF Deliverables is accurate and sufficiently detailed. Ensure the correct level due diligence has taken place to deliver and support the new or modified IT Service
  • Populate and maintain the Book of Work, RAID logs and KPI stats, for all projects, documenting gating conditions and project progress throughout the PDF lifecycle
  • Verify the documentation within the Service Introduction process adheres to the Service Planning standards set by Policies, Methods and Governance
  • Identify all risks and issues that could have an impact on implementation or service performance.  Facilitate discussion and mitigation activities
  • Ensure that project funding incorporates recurring costs and that changes to each element of service are completely covered by budgetary planning
  • Ensure that the Change Management team receive timely information as to the scheduled release of new or amended IT Services. Agree the success criteria and monitor results
  • Verify the business calendar for each new service is correct and ensure the Change Management team are aware of (and agree) key dates
  • Ensure the ‘implementation and transition to BAU’ plans for new services are agreed and communicated to key stakeholders within Service Delivery. Support the relevant Service Manager with preparation for transition to BAU
  • Based on all known information support the project team to forecast the demand for all new or amended services for the first 2-4 years of going live
  • Provide RAG status, KPI statistics, project risks & issues and ad hoc reports to the Service Management team for IT Gating and Management reviews.

 

Qualifications and experience required:

 

  • Have significant experience with Service Introduction processes
  • Have strong analytical capabilities and excellent communication skills
  • Must be able to work with technical staff from Suppliers on a day-day basis.

 

Our technology vision is to “Enable, Digitise, Realise”

We are an inclusive employer with equality, diversity and fairness at the heart of our values and we’re proud to be recognised in The Times Top 50 Employers for Women 2020 for a 7th consecutive year. We welcome applications from individuals from diverse backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants. 
We are happy to support flexible working and would welcome having a conversation with you about how we could support your needs.
We are an inclusive employer with equality, diversity and fairness at the heart of our values.  We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants.
 

 

 

For more information on Royal Mail Group click here

 

Closing Date: . Please note, this advert may close early if the appropriate number of applications has been reached.

 

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