Service Manager

Date: 29-Mar-2021

Location: Chesterfield, GB, S49 1HQ

Company: Royal Mail Group

Job reference number 195763

Service Manager

SNA00

Full time

Permanent

Chesterfield

 

Job title: Service Manager

 

The Royal Mail Technology team is passionate about delivering high-quality products and outstanding digital experiences to our customers. Cutting edge technology is fundamental and key in helping us achieve our objective to be recognised as the best delivery company in both the UK and across Europe.

Our award-winning Technology team is at the heart of delivering a transformational journey at Royal Mail. The traditional letters business is declining, but our recent performance and the growth in parcels demonstrates that there is an opportunity for Royal Mail that we can capture, but we need to move quickly. By joining Royal Mail you will be helping to implement meaningful change, pushing forward with our transformation to become a more agile and even more customer focused business, while delivering more innovation, products and services for our customers. You will be working for a brand that’s a household name and a critical part of the UK’s infrastructure. 

 

Job Purpose


The Service Manager represents Royal Mail in the delivery of all existing and new IT Services that supports Royal Mails business. The role is responsible for ensuring that Royal Mails IT Services are delivered as specified in the formal agreements between the Business, the Technology Organisation and the Suppliers. 

 

In this role you will:

 

  • Ability to create collaborative virtual teams across multiple suppliers to  deliver  high levels of service and availability
  • Build collaborative working relationships across Technology and the business 
  • Delivering key components for the service introduction processes
  • Accurate reporting of IT service performance levels
  • Responsible for identifying opportunities to improve the effectiveness and efficiency of the RMG IT services.


Qualifications and experience required:

 

  • Have strong analytical capabilities and excellent communication skills
  • Have experience in Service Management and Service Level Agreements
  • Must be able to work with the technical staff from the Suppliers on a day-day basis.
  • Experience of working in an ITIL compliant environment (ITIL qualified)
  • Excellent track record of managing suppliers in reaching successful outcomes
     

Our technology vision is to “Enable, Digitise, Realise”
We are an inclusive employer with equality, diversity and fairness at the heart of our values and we’re proud to be recognised in The Times Top 50 Employers for Women 2020 for a 7th consecutive year. We welcome applications from individuals from diverse backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants. 
We are happy to support flexible working and would welcome having a conversation with you about how we could support your needs.
We are an inclusive employer with equality, diversity and fairness at the heart of our values.  We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants.
 

 

 

For more information on Royal Mail Group click here

 

Closing Date: . Please note, this advert may close early if the appropriate number of applications has been reached.

 

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