Service Manager

Date: 29-Sep-2021

Location: Chesterfield, GB, S49 1HQ

Company: Royal Mail Group

Job reference number 223905

 

Service Manager

SNA00

Full time

Permanent

Chesterfield

 

Job title – Service Manager


We’re passionate about harnessing technology to deliver the best possible results for customers. The business is in an exciting period of transformation and making the most of resources and innovation is fundamental to evolving and delivering the best possible service across the UK and Europe. With a proud history of serving the UK, Royal Mail has been able to thrive by continuously adapting and adopting the most advanced tech. At Royal Mail Technology, we’re playing an exciting role in taking the next steps. 

 

With so much growth in parcels and e-commerce, we have a vision for the future, and we need talented and ambitious people, like you, to help us get there. We know how to support business and communities - and we need to be agile to achieve our goals. We’re focusing on investing in the tech, processes and people that are going to help us achieve great things together. By joining us, you will be driving meaningful change, pushing forward our transformation to become a more agile and customer focused team. We face new challenges every day. But we overcome them together, which brings incredible satisfaction and reward as we deliver more innovation, products and essential services for millions of customers across the UK

 

Job Purpose

 

The Service Manager represents Royal Mail in the delivery of all existing and new IT Services that supports Royal Mails business. The role is responsible for ensuring that Royal Mails IT Services are delivered as specified in the formal agreements between the Business, the Technology Organisation and the Suppliers.


In this role you will:

 

  • Ability to create collaborative virtual teams across multiple suppliers to  deliver  high levels of service and availability
  • Build collaborative working relationships across Technology and the business 
  • Delivering key components for the service introduction processes
  • Accurate reporting of IT service performance levels
  • Responsible for identifying opportunities to improve the effectiveness and efficiency of the RMG IT services.

 

Qualifications and experience required:

 

  • Have strong analytical capabilities and excellent communication skills
  • Have experience in Service Management and Service Level Agreements
  • Must be able to work with the technical staff from the Suppliers on a day-day basis.
  • Experience of working in an ITIL compliant environment (ITIL qualified)
  • Excellent track record of managing suppliers in reaching successful outcomes

 

 

TECH YOU’D NEVER EXPECT


We’re evolving, transforming and working together to innovate and provide a service our customers can trust. This is tech you’d never expect from Royal Mail. 

We are an inclusive employer with equality, diversity and fairness at the heart of our values and we’re proud to be recognised in The Times Top 50 Employers for Women 2020 for a 7th consecutive year. We welcome applications from individuals from diverse backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants. 

We are happy to support flexible working and would welcome having a conversation with you about how we could support your needs. The way we work is evolving and needs to suit everyone, working with us, you can create a flexible and accessible solution that helps you do your best work.
 

 

For more information on Royal Mail Group click here

 

 


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