Collection & Delivery Manager (Early Shift) - Swansea

Date: 16 Sep 2023

Location: Swansea, GB, SA7 0AQ

Company: Royal Mail Group

Job reference number 295782

£37,207 per annum, plus 15% potential bonus and pension scheme

25 days annual leave plus bank holidays

Full time 41 hours per week


PFW Swansea LD, Unit A Millstream Way Central Business Park, Swansea, SA7 0AQ


Whatever the challenge, Parcelforce delivers. Together, we’re moving packages around the world, keeping promises and people connected. There is a fantastic opportunity to join our team at our site in Swansea. We have a Collection & Delivery Manager role in which you will be responsible for leading a team, accountable for health and safety, and operational quality, cost and people KPI’s.


About the role
As a line manager to delivery and collection drivers, including self-employed owner drives you will be able to achieve maximum efficiency through resource and contingency planning driving quality of service and maximising productivity. Working to tight timescales you will drive the depot to achieve the highest possible customer service satisfaction levels whilst also ensuring a swift resolution to all customer enquiries and complaints.

You’ll be responsible for ensuring the performance of your unit, effectively maintaining the quality of service for our customers and the overall safety of the people you manage whilst working closely with the local sales team to increase revenue opportunities and highlight any network conformance issues.


Attendance Hours: Early Shift Monday to Friday and 06:00am - 14:00pm but a degree of flexibility in required to cover business needs.


About you
It takes more than organisational skills to be a manager. We’re looking for individuals with a passion for people. You’ll provide coaching and advice, while keeping the whole operation running smoothly. A natural leader and experienced manager, you’ll enjoy nothing more than guiding teams through significant periods of change utilising your ability to motivate, inspire and lead. You’ll have an eye for detail and be confident in efficiently managing resources and budgets – all with a view to ensuring your team is working at its very best.

You’ll understand how important it is to build strong relationships with your team, unions and key stakeholders – and, you’ll show a genuine passion for what you do. Positive, proactive and personable, you won’t just ensure strong operational performance; you’ll never let us compromise on service. Ideally with a background in express parcels you’ll possess some experience working in a unionised environment. 


Closing Date: Sunday 24th September

About Us
Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 6,000 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one-step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we’re always looking for friendly and committed people to join our diverse and supportive team.

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We are an inclusive employer with equality, diversity and fairness at the heart of our values. We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants.



For more information on Royal Mail Group and our values please click here:



Closing Date: Sunday 24th September

Job Segment: Bank, Banking, Collections, Accounts Receivable, Manager, Finance, Management