Agile Programme Test Manager (Automation)

Date: 22-Dec-2021

Location: London, GB, EC1A 1AA

Company: Royal Mail Group

Job reference number 234256


Agile Programme Test Manager (Automation)


Full time



Agile Programme Test Manager (Automation)

The Royal Mail Technology team is passionate about delivering high-quality products and outstanding digital experiences to our customers. Cutting edge technology is fundamental and key in helping us achieve our objective to be recognised as the best delivery company in both the UK and across Europe.


Our award-winning Technology team is at the heart of delivering a transformational journey at Royal Mail. The traditional letters business is declining, but our recent performance and the growth in parcels demonstrates that there is an opportunity for Royal Mail that we can capture, but we need to move quickly. By joining Royal Mail you will be helping to implement meaningful change, pushing forward with our transformation to become a more agile and even more customer focused business, while delivering more innovation, products and services for our customers. You will be working for a brand that’s a household name and a critical part of the UK’s infrastructure. 


Job Purpose


  • To provide leadership in all matters relating to testing quality assurance for a programme. Provide a robust testing function within a programme that will support RM to the extent necessary in making any decisions whether to sign off technical solutions or not.
  • Management of a Programme Test Team, comprising of internal and external resources across all projects within the programme.
  • Technical assurance of programme solutions up to £50m.

In this role your duties include:


  • Planning and managing the execution of solution testing for individual delivery programmes up to £50m. Ultimately ensuring new solutions are fit for purpose and ready to be deployed to our employees and customers. 
  • Designing the overall solution test approach for a programme and providing oversight of programme and project level testing including; Unit, Functional Acceptance, System Integration, Regression, User Acceptance, Operational Acceptance, Pre-Production, Performance and Volume test.
  • Resource planning, recruitment and management of programme and project level test resources (including permanent and flex resources).
  • Agreeing the testing approach, resource, budget and technical requirements directly with a programme management team and third party suppliers.  
  • Liaising with Solution Architects and Technical Architects and technical leads to ensure that internal RMG and Supplier led testing has sufficient coverage to assure the overall solution. Ensuring that high risk areas are identified and included within the test plan.
  • Ensuring best practice test planning and execution by suppliers as part of programme delivery. Working directly with supplier teams to ensure the RMG Test Strategy is followed and there is a clear hand-over between supplier and RMG teams. Leading on resolving test related issues between both parties.
  • Selection and utilization of testing tools for the platform and each project in the platform, including tools for test automation and test management. (Demonstrable background in the management and hands-on delivery of exceptional automated test process and practices in a variety of complex delivery landscapes.)
  • Understanding the high level E2E business and technical requirements and intended implementation.
  • Working with different internal technical groups and vendors to ensure sufficient test coverage and quality.
  • Acting as single point of contact for the quality of the solution at any given stage.
  • Educating stakeholders in Agile ways of working and the benefits of iterative software delivery.

Qualifications and experience required:


Key Skills 

  • Programme Test planning, management and execution.
  • Test resource management, including budgeting and recruitment. 
  • Hands on experience using WebdriverIO is essential
  • Experience managing offshore partners
  • Supplier management, including management of third-party test resources.
  • Supplier work package negotiation, including assurance / oversight of testing undertaken by RMG suppliers.
  • Strong problem solving and the ability to lead on resolving programme test planning and execution issues.
  • Technically competent with building and extending Automation frameworks
  • Exposure to database technologies.
  • Strong Analytical skills, preferably developed as part of any performance engineering orientated background
  • Experience of working with collaboration tools such as Jira, Confluence and Zephyr
  • Agile training/qualifications or experience incl. Scrum & Kanban is essential


  • Experience working within an ecommerce environment is highly desirable
  • Programme Test Management in large scale programme environments with multiple projects.
  • Programme level leadership on Quality Assurance in hybrid environments comprising of internal and supplier engineering teams. 
  • Resource and budget planning and management for test resources within programmes up to £50m. 
  • Working within a matrix management structure, leading on balancing programme level demands with alignment to the overall RMG Test Strategy and team. 



  • Formal certification (e.g. ISEB) would be advantageous
  • Certified Agile Tester (e.g. CAT) would be advantageous


Our technology vision is to “Enable, Digitise, Realise”

We are an inclusive employer with equality, diversity and fairness at the heart of our values and we’re proud to be recognised in The Times Top 50 Employers for Women 2020 for a 7th consecutive year. We welcome applications from individuals from diverse backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants. 
We are happy to support flexible working and would welcome having a conversation with you about how we could support your needs.


For more information on Royal Mail Group click here


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