Programme Test Manager

Date: 09-Jun-2022

Location: London, GB, EC1A 1AA

Company: Royal Mail Group

Job reference number 268341


Programme Test Manager


Full time


London or Chesterfield with Hybrid working

Job title – Programme Test Manager
We’re passionate about harnessing technology to deliver the best possible results for customers. The business is in an exciting period of transformation and making the most of resources and innovation is fundamental to evolving and delivering the best possible service across the UK and Europe. With a proud history of serving the UK, Royal Mail has been able to thrive by continuously adapting and adopting the most advanced tech. At Royal Mail Technology, we’re playing an exciting role in taking the next steps.


With so much growth in parcels and e-commerce, we have a vision for the future, and we need talented and ambitious people, like you, to help us get there. We know how to support businesses and communities - and we need to be agile to achieve our goals. We’re focusing on investing in the technology, processes and people that are going to help us achieve great things together. By joining us, you will be driving meaningful change, pushing forward our transformation to become a more agile and customer focused team. We face new challenges every day. But we overcome them together, which brings incredible satisfaction and reward as we deliver more innovation, products and essential services for millions of customers across the UK and worldwide.

Job Purpose


To provide leadership in all matters relating to software testing, quality assurance and quality engineering activities within programmes in the Operations portfolio. Provide a robust testing function within a programme that will support RM and the Portfolio Test Manager in making any decisions whether to sign off technical solutions or not.


In this role your duties include:


  • Planning and managing the execution of solution testing for individual delivery programmes up to £50m. Ultimately ensuring new solutions are fit for purpose and ready to be deployed to our employees and customers. 
  • Designing the overall solution test approach for a programme and providing oversight of programme and project level testing including; Unit, Functional Acceptance, System Integration, Regression, User Acceptance, Operational Acceptance, Pre-Production, Performance and Volume test.
  • Resource planning, recruitment and management of programme and project level test resources (including permanent and flex resources).
  • Agreeing the testing approach, resource, budget and technical requirements directly with a programme management team and third-party suppliers.  
  • Liaising with Solution Architects and Technical Architects and technical leads to ensure that internal RMG and Supplier led testing has sufficient coverage to assure the overall solution. Ensuring that high risk areas are identified and included within the test plan.
  • Ensuring best practice test planning and execution by suppliers as part of programme delivery. Working directly with supplier teams to ensure the RMG Test Strategy is followed and there is a clear hand-over between supplier and RMG teams. Leading on resolving test related issues between both parties.
  • Selection and utilization of testing tools for the platform and each project in the platform, including tools for test automation and test management.
  • Understanding the high level E2E business and technical requirements and intended implementation.
  • Working with different internal technical groups and vendors to ensure sufficient test coverage and quality.
  • Acting as single point of contact for the quality of the solution at any given stage.
  • Educating stakeholders in Agile ways of working and the benefits of iterative software delivery.


Qualifications and experience required:


  • Programme Test planning, management and execution.
  • Test resource management, including budgeting and recruitment. 
  • Supplier management, including management of third-party test resources.
  • Supplier work package negotiation, including assurance / oversight of testing undertaken by RMG suppliers.
  • Strong problem solving and the ability to lead on resolving programme test planning and execution issues.
  • Technically competent with Azure, web server / services, middleware technology, and APIs
  • Good experience at working with a number of database technologies.
  • Strong Analytical skills and experience of working in a large multi-supplier environment, where delivery is a combination of internal development and external suppliers. 
  • Experience of working with collaboration tools such as Jira, Confluence, Zephyr and ALM.
  • Agile training/qualifications or experience incl. Scrum/Kanban, Certified Agile Tester, SAFe.
  • Knowledge of complete Software Development and Test Lifecycle, which covers both functional and non-functional checks.


Advantageous experience:


  • Programme Test Management in large scale programme environments with multiple projects.
  • Programme level leadership on Quality Assurance/Engineering in hybrid environments comprising of internal and external supplier engineering teams. 
  • Resource and budget planning and management for test resources within large programmes. 
  • Working within a matrix management structure, leading on balancing programme level demands with alignment to the overall RMG Test Strategy and team. 
  • Hands on Experience and use of any industry recognised automated testing solutions





We’re evolving, transforming and working together to innovate and provide a service our customers can trust and recommend. This is tech you’d never expect from Royal Mail pushing the boundaries and delivering a First-Class delivery service. 

We are an inclusive employer with equality, diversity and fairness at the heart of our values and we’re proud to be recognised in The Times Top 50 Employers for Women 2021 for a 8th consecutive year. We welcome applications from individuals from diverse backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants. 
We are happy to support flexible working and would welcome having a conversation with you about how we could support your needs. The way we work is evolving and needs to suit everyone, working with us, you can create a flexible and accessible solution that helps you do your best work.





 For more information on Royal Mail Group click here


For guidance on writing a great CV and how to prepare and conduct yourself at interview there are two online courses available on SuccessFactors called ‘CV Guidance’ and ‘Interview Skills’.


As part of the online application process you will be asked to confirm that you meet the minimum eligibility criteria. Before completing your application, you should read the criteria below in order to check that it is appropriate for you to apply. You will also need to seek approval from your line manager and may need additional HR approval in place before progressing.

Details of the internal application eligibility criteria can be found here


Terms of appointment are detailed within the advert and voluntary transfer terms will apply (unless stated otherwise).

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