Project Manager

Date: 25-Nov-2021

Location: London, GB, EC1A 1AA

Company: Royal Mail Group

Job reference number 232471


Project Manager


Full time



Job title – Project Manager

We’re passionate about harnessing technology to deliver the best possible results for customers. The business is in an exciting period of transformation and making the most of resources and innovation is fundamental to evolving and delivering the best possible service across the UK and Europe. With a proud history of serving the UK, Royal Mail has been able to thrive by continuously adapting and adopting the most advanced tech. At Royal Mail Technology, we’re playing an exciting role in taking the next steps. 


With so much growth in parcels and e-commerce, we have a vision for the future, and we need talented and ambitious people, like you, to help us get there. We know how to support business and communities - and we need to be agile to achieve our goals. We’re focusing on investing in the tech, processes and people that are going to help us achieve great things together. By joining us, you will be driving meaningful change, pushing forward our transformation to become a more agile and customer focused team. We face new challenges every day. But we overcome them together, which brings incredible satisfaction and reward as we deliver more innovation, products and essential services for millions of customers across the UK


Job Purpose


End to end accountability for the management of one of more Technology related projects based on scale and complexity


In this role your key accountabilities will be:


Establishing a project

  • Scope: Defining and agreeing project scope using established tools and techniques
  • Stakeholders: Identifying and engaging all project stakeholders and preparing a stakeholder matrix and developing and implementing an appropriate communication plan
  • Investment: Supporting or leading in the securing of investment by providing time, resource and cost estimates together with risks, issues, dependencies and assumptions
  • Resources: Defining a project team and sourcing 
  • Mobilisation: Production and distribution of all key mobilisation artefacts such as RACI matrices, Project Initiation Documents, collaboration tools, running project initiation workshops, implementing governance


  • Leadership of the Project team to deliver against agreed metrics for time, cost and quality
  • Manage the project in line with an agreed methodology
  • Act as Systems Integrator, bringing together all internal and external supplier deliverables to ensure delivery of a complete end-to-end solution that is assured against the current agreed specification
  • Create an agreed schedule baseline and maintain under strict change control
  • Establish and maintain unambiguous controls (Constraints; Actions; Risks; Dependencies; Deliverables; Decisions; Issues; Change; Assumptions)
  • Establish and operate Financial control
  • Ongoing proactive management of stakeholders and project communication
  • Agree span of control (management by exception/ tolerances)
  • Establish project meeting cadence
  • Establish project reporting processes
  • Agree formal project gateways and corporate governance obligations
  • Comply with data and cyber security obligations 
  • Ensure Business Change activities are in place appropriate to the Project(s)
  • Escalate as and when necessary via the established governance routes


  • Establish and execute an agreed transition plan with BAU teams
  • Controlled project closure (project site; finances; user acceptance; service acceptance; gateway; project review artefacts) 


  • Act in accordance will all current and relevant Royal Mail policies


Qualifications and experience required:



  • Strong experience of successfully delivering technology projects following project management principles
  • Communication – High degree of competence in verbal communication to a broad audience and excellent, clear and succinct written communication
  • Demonstrate persistence and drive to maintain progress and resolve issues
  • Effective stakeholder and people management
  • Commercial acumen and value driven supplier management
  • Autonomous operator 
  • Tenacious problem solver who escalates strictly by exception when appropriate
  • Solution focussed and highly collaborative
  • Customer centric focus to deliver value efficiently




We’re evolving, transforming and working together to innovate and provide a service our customers can trust. This is tech you’d never expect from Royal Mail. 


We are an inclusive employer with equality, diversity and fairness at the heart of our values and we’re proud to be recognised in The Times Top 50 Employers for Women 2020 for a 7th consecutive year. We welcome applications from individuals from diverse backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants. 

We are happy to support flexible working and would welcome having a conversation with you about how we could support your needs. The way we work is evolving and needs to suit everyone, working with us, you can create a flexible and accessible solution that helps you do your best work.

For more information on Royal Mail Group click here


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