Senior Product Owner

Date: 18-Feb-2021

Location: London, GB, EC1A 1AA

Company: Royal Mail Group

Job reference number 156823

Senior Product Owner


Full time



Senior Product Owner


The Royal Mail Technology team is passionate about delivering high-quality products and outstanding digital experiences to our customers. Cutting edge technology is fundamental and key in helping us achieve our objective to be recognised as the best delivery company in both the UK and across Europe.

Our award-winning Technology team is at the heart of delivering a transformational journey at Royal Mail. The traditional letters business is declining, but our recent performance and the growth in parcels demonstrates that there is an opportunity for Royal Mail that we can capture, but we need to move quickly. By joining Royal Mail you will be helping to implement meaningful change, pushing forward with our transformation to become a more agile and even more customer focused business, while delivering more innovation, products and services for our customers. You will be working for a brand that’s a household name and a critical part of the UK’s infrastructure. 


Job Purpose


  • We are looking for a Senior Product Owner to have end-to-end accountability for delivery across technology products and where needed, across Business units. 
  • You will be responsible for articulating business requirements to the development team in the form of epics, features and stories. 
  • You will work with business and project stakeholders to prioritise those stories, manage the domain and team backlog and work closely with the development team to help them understand the desired outcome. 
  • A key part of the role is translating complex business problems into clear solutions and helping the team further elaborate those solutions.


In this role you will:


  • Elaborate features into user stories that conform to the Definition of Ready at each stage of the development lifecycle with a focus on the user journey with clear acceptance criteria
  • Work ahead of the development team to ensure requirements are ready in time for the development team to begin work on them
  • Collaborate with business and project stakeholders to size and prioritise the portfolio backlog according to commercial value
  • Represent the voice of the customer throughout the development lifecycle including sprint planning, sprint reviews and retrospectives 
  • Work on a day-to-day basis with the development team to clarify the requirements and act as the interface between engineering and the business stakeholders
  • Sign-off (‘accept’) stories when they are complete and confirm they meet the required acceptance criteria and the Definition of Done
  • Creating a compelling user experience, expressed through user journeys, wireframes and prototypes
  • Support business stakeholders to construct longer term strategy, vision and related roadmaps together with capacity planning and demand for longer term product/platform strategy
  • Ensure, in collaboration with SMEs and Solution Architects, that non-functional requirements are captured


Qualifications and experience required:


  • You will ideally have proven experience across enterprise product delivery with excellent knowledge of industry best practices in a commercial environment. Ideally you should have experience in most of the following areas:
  • Deep experience acting as a Product Owner or Business Analyst in an agile environment.
  • Track record of decomposing large, complex problems into meaningful, easy to understand requirements that can be implemented iteratively in short timeframes.
  • Proven experience of empowering, enabling, supporting and motivating product teams.
  • Experience with scalable, mission critical enterprise software solutions
  • Proven strategic partner experience with product direction, strategic enhancement, beta product testing or industry events preferred.
  • A recognized project and programme management methodology. E.g. Prince 2, Kanban, SAFe.
  • Experience of going through the transformation from Waterfall to Agile delivery.
  • Confident and comfortable presenting to audiences from a broad variety of backgrounds
  • Assertive yet pragmatic and empathetic attitude





Our technology vision is to “Enable, Digitise, Realise”
We are an inclusive employer with equality, diversity and fairness at the heart of our values and we’re proud to be recognised in The Times Top 50 Employers for Women 2020 for a 7th consecutive year. We welcome applications from individuals from diverse backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants. 
We are happy to support flexible working and would welcome having a conversation with you about how we could support your needs.



For more information on Royal Mail Group click here


Closing Date: . Please note, this advert may close early if the appropriate number of applications has been reached.



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