Delivery Office Manager - Lydney Delivery Office

Date: 04-Jan-2022

Location: Lydney, GB, GL15 5AA

Company: Royal Mail Group

Job reference number 235362


Delivery Office Manager - Lydney Delivery Office


Salary starting at £34,619, 10% bonus potential, 25 days annual leave and pension


Full time


Lydney Delivery Office, Mead Lane, LYDNEY, GL15 5AA


As Delivery Office Manager, you’ll be accountable for the management of a Delivery Office, coordinating a team to efficiently sort, prepare and deliver the mail.


What does the role involve?
It’s a role where people come first, in every sense. You’ll be a champion of health and safety, protecting your people while also giving them the support to reach their potential. Succeeding in this environment is all about listening and adapting. We need people who can work as a partner with all kinds of stakeholders, including union representatives to ensure everybody gets the most out of their time at Royal Mail. You’ll collaborate closely with your team and Delivery Line Manager to hit a range of financial and efficiency targets; all working together to help millions of deliveries reach customers across the UK.


You’ll also be able to contribute a lot to the business too, helping us to adapt to a more tech-focused way of working. You’ll keep a close eye on how your budget and resources are used, making the most of everything at your disposal to achieve results and keep costs down for the customers. The delivery office can be very fast paced, so it’s up to you to ensure processes are understood and followed to keep standards high, even during peak times. We know that great ideas can come from anywhere. As you get close to your team and understand each operation, you’ll also spot opportunities for optimisation, you’ll be supported to share your ideas and implement changes.


What skills and experience are we looking for?
As this is an extremely interesting and varied role, we are looking for candidates who are flexible, can work under pressure and possess excellent leadership and communication skills. As a leader within the business, you must demonstrate evidence on your CV of the following:


Leadership Focus: Ensures the basics are right, takes a 'one company' approach, creates positive energy, implements strategy, takes account of relevant issues.  Uses platforms to recognise superstars, appeals to both the heart and the brain when communicating.
People Focus: Understands the value of diversity & inclusion, uses delegation, coaching, empowerment and feedback, identifies and developing talent, collaborates, takes time to know and understand others needs and perspectives, ensures a supportive environment where achievements are recognised.
Resilience Focus: Is approachable, provides re-assurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, is positive and realistic even under pressure.
Achievement Focus: Ensures 'best day every day' by implementing standards of excellence, asks questions of others, shares learning, provides guidance.  Builds confident teams using a coaching style and ensures others are held accountable.  Uses resources to ensure delivery.  Keeps promises.  Is trusted by teams and colleagues.
Improvement Focus: Implements transformation, reduces costs and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, implements new processes and services to meet changing customer needs.
Customer centric Focus: Implements a customer-first culture, introduces ways to improve the customer experience, puts the customer at the heart of decision making, monitors goals for customer service, promotes investment and change which improves the end to end customer experience. 


Shift patterns: 


6 days a week with rolling day off the hours will be 6Am-3Pm (Flexibility  is required)


Application process
If you are interested in applying, please complete your application online and submit your current CV. 


Please note: If you are currently employed by Royal Mail, you must apply via the internal careers site or your application will not be processed accordingly.


Assessment Process
Your face to face assessment is designed to enable you to showcase your suitability for management positions within Royal Mail. You will take part in a capability-based interview and a short management scenario exercise more details of which will be provided on the day.



About Us



At Royal Mail we connect companies, customers and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 30 million addresses. As one of the UK’s leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.


We are an inclusive employer with equality, diversity and fairness at the heart of our values.  We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants.

For more information on Royal Mail Group and our values please click here:


Closing Date: 26th January  Please note, this advert may close early if the appropriate number of applications has been reached.
Interviews expected: Week Commencing 31st January



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