Flow System Manager X 5 Midlands Super Hub - Day Shift

Date: 13-Jan-2023

Location: Northampton, GB, NN6 7GZ

Company: Royal Mail Group

Job reference number 292381


Flow System Manager X 5 Midlands Super Hub - Day Shift

Full time


Midlands Super Hub Dirft Drive CRICK NN6 7GZ


As part of our future strategy, Royal Mail is creating a network of new and exciting automated Parcel Hubs.  These new Super Hubs will be pivotal to our transformation journey; providing state-of-the-art automation sortation solutions helping us to ensure we continue to excel at providing a great service to all our customers and the communities we deliver to. The Midlands Super Hub will be Royal Mail’s largest site processing over 1 million parcels a daily and moving 50% of the nations mail through our network of Mail Centre’s and Parcel Hubs for delivery both via road and rail through our on site Rail Platform. 


Our new Midlands Super Hub is due to become operational in Summer 2023 and we are looking for passionate, motivated and experienced Flow Systems Managers to join the Super Hub leadership team and be part of our future.  You will play an instrumental part in the fast pace environment of the new Hub, managing and leading our Hub teams to build trusted relationships and delivering a world class automated operation with the capability to process 60,000 parcels an hour.  
The Flow Room is critical, it’s the beating heart of our automated operation.  It controls everything that happens in the Super Hub from an operational perspective. It makes timely business critical decisions, providing updates on how the operation is performing and managing the peaks and troughs in demand to ensure efficient flow through the hub and by extension to the rest of the UK.  You will be part of the flow room systems team on shift who are data driven decision makers that work under pressure and influence senior stakeholders. They work in an environment of trust, feedback and openness, with an aim to continuously improve.


About the role


The Flow Room team monitor and control the APSS and system software in order to ensure that all key performance measures for system availability and efficiency are achieved. 


Working in the heartbeat of the operation, the team of flow room system managers will be responsible for ensuring the smooth flow of parcels through the automated parcel sorting system (APSS) using the warehouse management systems (WMS), CCTV and YMS so that operational KPIs and business SLAs are achieved. You will be the conduit between warehouse operations and the engineering team, co-ordinating engineers to faults and blockages, maximising the APSS availability though coordinating and leading Continuous Improvement activities with senior stakeholders.


You will be responsible for making timely business critical decisions based upon the data feeding into the flow room, ensuring bottlenecks and single points of failures are adequately managed; ensuring all mail types are processed on time by instructing and influencing managers within the operation. You will manage Vehicle flow through the yard management system (YMS) to ensure that vehicle movements to dock are managed to maximise efficiency of internal flow, yard utilisation and trailer utilisation.


About you


To be truly successful in this role, you’ll possess the following knowledge, skills and experience:

•    Experience of working in a flow / control room environment or an automated processing facility 
•    Customer focused and aware of the external and internal requirements for quality, efficiency and accuracy
•    Strong data analytic skills
•    Experience of designing and maintaining system and flow/control room processes
•    Experience working with SCADA & WMS  
•    Strong Excel & Microsoft skills
•    Ability to translate technical information to a non technical audience 
•    Good understanding of Continuous Improvement principles 
•    Ability to influence and challenge in a positive style
•    Ability to work under pressure in a fast paced automated environment
•    Adaptable and receptive to new ideas from any source.  Willing and able to adjust to changing demands and circumstances
•    Skilled and intuitive in identifying solutions to problems.  Uses the expertise, skills and experience of others as appropriate
•    Independent, self-reliant, enthusiastic, and determined.  You will need to demonstrate tenacity and the capacity for sustained effort and hard work over extended periods


If you have experience in working in an automated warehouse facility, have strong analytic and problem solving skills and can quickly learn complex warehouse management systems, please do not hesitate to apply, we would love to tell you more about the role.


Shift patterns:


Week 1:

Monday - Tuesday: 06:50am - 19:00pm 
Wednesday to Friday: off
Satuday - Sunday: 06:50am - 19:00pm 

Week 2:

Monday - Tuesday: off  
Wednesday to Friday: 06:50am - 19:00pm
Satuday - Sunday: off




Salary starting from £33,432, plus 10% bonuss potential and 25 days annual leave. 


About Us

We are an inclusive employer with equality, diversity and fairness at the heart of our values.  We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants.

For more information on Royal Mail Group and our values please click here: https://jobs.royalmailgroup.com/content/About-Us/?locale=en_GB


Closing Date: 29th of January  Please note, this advert may close early if the appropriate number of applications has been reached.
Interviews expected: February 




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