Shift Operations Manager - Midlands Super Hub

Date: 25-Jul-2022

Location: Northampton, GB, NN6 7GZ

Company: Royal Mail Group

Job reference number 279381


Shift Operations Manager - Midlands Super Hub

Full time


Midlands Super Hub Dirft Drive CRICK NN6 7GZ


As part of our future strategy, Royal Mail is creating a network of new and exciting automated Parcel Hubs.  These new Hubs will be pivotal to our transformation journey; providing state-of-the-art automation sortation solutions helping us to ensure we continue to excel at providing a great service to all our customers and the communities we deliver to. The Midlands Parcel Hub will be Royal Mail’s largest site processing over 1 million parcels a daily and moving 50% of the nations mail through our network of Mail Centre’s and Parcel Hubs for delivery both via road and rail through our on site Rail Platform. 


Our new Midlands Hub is due to become operational in Summer 2023 and we are looking for a passionate, motivated and experienced Shift Operations Manager to join the Hub leadership team and be part of our future.  You will play an instrumental part in the fast pace environment of the new Hub, managing and leading our Hub teams to build trusted relationships and delivering a world class automated operation with the capability to process 60,000 parcels an hour.  
What does the role involve?
The Shift Operations Manager is a member of the Senior Hub Leadership team and is responsible for operations across the shift. You will input to the processing strategy and delivery of engagement and people initiatives.  Leading a team of Team Managers and working alongside the Shift Flow Manager and Engineering Manager for the successful achievement of safety, quality of service, productivity, automation performance/utilisation (APSS) and employee targets. The Shift Operations Manager will have excellent commercial understanding, focusing their decisions on data and leading their team to run a successful APSS operation to workplan. You will continuously improve and challenge to maximise flow, eliminate waste and downtime.
What skills and experience are we looking for?
To be truly successful in this role, you’ll possess the following knowledge, skills and experience:


Knowledge (desired)
• Knowledge/experience as a shift manager in an automated working environment
• Automation knowledge, mech performance metrics and the role of engineering in effective automation performance
• Extensive and proven experience of driving performance and change within a highly unionised environment


• Planning skills/project management - able to develop a plan, understand the risks, monitor progress and deploy the plan to time with benefits achieved.
• Data analysis and problem solving – ability to evaluate APSS performance, using KPIs/metrics, identify trends and shifts in performance and develop solutions/make improvements. 
• Stakeholder management – able to build effective relationships with a range of senior stakeholders to achieve business benefit. 
• Strong drive, enthusiasm and resilience – constantly strives to improve performance, ability to build strong working relationships and energise colleagues. Able to work under pressure and in a fast-paced working environment. 
• Excellent interpersonal skills, ability to articulate and explain clearly by having outstanding verbal and written skills.  
• Excellent presentational skills to deliver effective and engaging presentations to a variety of audiences. 
•  IT literate
• Budget management.
• CI improvement techniques and minimisation of waste / downtime
• A persuasive leader with drive and a well-developed ability to identify and resolve problems
• Proven experience of successfully running a large operation (ideally with automation)
• Experiencing of leading a large team and working as a second line manager
• PIC trained
• Start up/major change experience
• Able to work with complex system data
• Able to build effective working relationships with a range of key stakeholders to achieve business objectives
Shift patterns: This role will initially involve working a traditional day shift whilst we are preparing the Midlands Super Hub for operational go-live in Summer 2023.  
Upon operational go-live the role will move to working shift patterns – please indicate which shift would be your preference.  



About Us




At Royal Mail we connect companies, customers and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 30 million addresses. As one of the UK’s leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.


We are an inclusive employer with equality, diversity and fairness at the heart of our values.  We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants.

For more information on Royal Mail Group and our values please click here:


Closing Date: 22nd AugustPlease note, this advert may close early if the appropriate number of applications has been reached.
Interviews expected: August/September




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