Telesales Advisor (12 month fixed term contract) - Peterborough

Date: 13-Sep-2021

Location: Peterborough, GB, PE4 5PE

Company: Royal Mail Group

Job reference number 208322

Telesales Advisor (12 month fixed term contract) - Peterborough

Salary £22,933 per annum + 22.5 days annual leave on entry plus bank holidays

Full time

Fixed Term

Peterborough Mail Centre, Werrington, PETERBOROUGH, PE4 5PE






Parcelforce Worldwide is part of the FTSE100 Royal Mail Group and is one of the most established parcel companies in the UK, operating in the highly competitive express market environment.  Throughout our 25 year history, our people have been our greatest strength.  Our range of market leading services means our customers can rely on us to deliver worldwide.

About the role
To support our growing team, we have a vacancy for a Telesales Advisor who is responsible for managing and retaining a portfolio of account customers and continue to grow accounts to achieve and exceed targets for both revenue and contribution.

As Telesales Advisor, you’ll build and maintain regular working relationships over the phone and email with customers to identify up-selling opportunities for new services and products, maintaining a high standard of product knowledge at all times.

In this target driven role, you’ll be responsible for achieving monthly sales targets, individual performance and KPIs and have an overall objective to increase Parcelforce income and growth into the business accounts

You’ll maintain and manage all enquiries that are received; keeping the customer informed every step of the way and make proactive telephone calls to identify and close potential business opportunities.

Furthermore, you’ll work closely with the marketing team, who will provide the relevant content strategy via campaigns and identify opportunities to grow profitable volumes and for the conversion of these opportunities into profitable revenue.


Location:  Initially a hybrid home/office approach, then based at Peterbourgh. Please note, you will need to attend Peterborough for the training period, meetings and other ad-hoc requirements.


About you
You need to come from a sales background and demonstrate the following skills and experience on your CV:
• Excellent telephone, communication and selling skills
• Organised – to be able to plan and prioritise workloads
• Work well under pressure and to be able to resolve issue’s in a professional manner
• Customer focus, with the ability to positively identify opportunities via the telephone
• Good interpersonal skills
• Creativity to identify customised solutions
• Computer Literate, good keyboard skills


Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 5,500 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one-step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service.


We are always thinking ahead, and we’re always looking for friendly and committed people to join our diverse and supportive team.


We are an inclusive employer with equality, diversity and fairness at the heart of our values. We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants.


For more information on Royal Mail Group and our values please click here:


Closing Date: Wednesdy 22nd September.   Please note, this advert may close early if the appropriate number of applications has been reached.



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