Work Area Manager - Dorset Mail Centre

Date: 02-Sep-2021

Location: Poole, GB, BH17 0AA

Company: Royal Mail Group

Job reference number 203945

 

Work Area Manager - Dorset Mail Centre

Salary starting at £31,791, 10% on target bonus, 25 days annual leave and pension 

Full time

Permanent

Dorset Mail Centre, Nuffield Ind Est, Poole BH17 0AA

 

As a Work Area Manager, you will work in a busy mail centre and be responsible for managing operations in a specified area.

 

What does the role involve?


Leading a dedicated team of full and part time employees, you’ll hold regular one to one and team meetings and review the area’s performance and plans on a daily basis. Championing health and safety initiatives, increasing efficiency, and identifying areas of improvements are essential to your role. 

 

Supporting the Shift Manager, you will provide a high quality of service to our customers and ensure all operational targets are met. With line management responsibility you’ll manage your team’s sick absence, attendance, training and development and you’ll get involved in our programme of continuous improvement.  

 

What skills and experience are we looking for?


As this is an extremely interesting and varied role, we are looking for candidates who are flexible, can work under pressure and possess excellent leadership and communication skills. As a leader within the business, you must demonstrate evidence on your CV of the following: 

 

Leadership Focus:

 

Ensures the basics are right, takes a 'one company' approach, creates positive energy, implements strategy, takes account of relevant issues.  Uses platforms to recognise superstars, appeals to both the heart and the brain when communicating.


People Focus:

 

Understands the value of diversity & inclusion, uses delegation, coaching, empowerment and feedback, identifies and developing talent, collaborates, takes time to know and understand others needs and perspectives, ensures a supportive environment where achievements are recognised.


Resilience Focus:

 

Is approachable, provides re-assurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, is positive and realistic even under pressure.


Achievement Focus:

 

Ensures 'best day every day' by implementing standards of excellence, asks questions of others, shares learning, provides guidance.  Builds confident teams using a coaching style and ensures others are held accountable.  Uses resources to ensure delivery.  Keeps promises.  Is trusted by teams and colleagues.


Improvement Focus: I

 

mplements transformation, reduces costs and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, implements new processes and services to meet changing customer needs.


Customer Centric Focus:

 

Implements a customer-first culture, introduces ways to improve the customer experience, puts the customer at the heart of decision making, monitors goals for customer service, promotes investment and change which improves the end to end customer experience.

 

Shift patterns: 5 days Monday - Friday 22.18 -06.30

 

You may be entitled to a shift allowance depending on shift.

 

Application process


If you are interested in applying, please complete your application online and submit your current CV. 
Please note: If you are currently employed by Royal Mail, you must apply via the internal careers site or your application will not be processed accordingly.

 

Assessment


Your face to face assessment is designed to enable you to showcase your suitability for management positions within Royal Mail. You will take part in a capability-based interview and a short management scenario exercise more details of which will be provided on the day.

             

About Us

 

 

At Royal Mail we connect companies, customers and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 30 million addresses. As one of the UK’s leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.

 

We are an inclusive employer with equality, diversity and fairness at the heart of our values.  We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants.
 

For more information on Royal Mail Group and our values please click here: https://jobs.royalmailgroup.com/content/About-Us/?locale=en_GB

 

Closing Date: 10-September . Please note, this advert may close early if the appropriate number of applications has been reached.
Interviews expected: Week Commencing 13-September 

 

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