Royal Mail Property & Facilities Fire & Security Engineer covering RM, IG, East & North London

Date: 07-Jan-2022

Location: Romford, GB, EC1A 1AA

Company: Royal Mail Group

Job ref: 203221


Royal Mail Property & Facilities Solutions are looking for a Fire and Security Engineer to join our Facilities Maintenance Team covering RM, IG, East and North London postcode areas.


Salary: £33,100 per annum plus call out and London allowance of £4760.93 per annum. Standby allowance of c£280 per week when on rota plus appropriate overtime rate when attending the call.

20 days annual holiday entitlement, increasing with service.  

Contract Type: Permanent 

Working hours: 37.5 hours plus hald hour lunch per day Full time hours per week. Attendance will be 07:00 - 15:00 Monday to Friday however, flexibility is essential. 


The successful applicant will be required to join an out of hours callout rota typically 1 in 4 weeks covering a wider area. 


In this role, you will be expected to have excellent technical knowledge of fire and security systems. You will be expected to work on fire and security equipment. You will need a flexible approach to work and be willing to travel to different sites within a specified geographical area. A vehicle will be provided for required travel. You will have excellent communication and organisational skills and be able to discuss work and progress with customers and managers. 


You will report directly into the Area Manager and will work with customers on site, other engineers and sub-contractors on a daily basis.


About the role

  • Maintenance of fire and security systems on Royal Mail sites only
  • Expert fault finding and providing advice and guidance to customers 
  • Supply knowledge in a range of technical situations, making personal judgments on how to undertake work to achieve quality, cost and time objectives
  • Provide technical advice and guidance to other staff and customers in order to resolve problems.
  • Manage the delivery of Corrective and Planned Maintenance to meet the performance measures detailed in the contract.
  • Liaise with customers’ representatives on a day to day basis to ensure customer requirements are fully met.
  • Check and ensure all appropriate and approved paperwork is completed.
  • Make personal judgments on how to undertake work to achieve cost, quality and contractual objectives
  • Act as a role model for safety, setting an example to colleagues and customers
  • Manage the relationship with the customer, and liaise with customers to ensure that the customer is fully informed and project a positive professional image of self and Royal Mail P&FS. 

What technical knowledge, skills and experience is required? 

  • Successful applicants ideally have FIA qualifications 
  • The applicant must have a good working knowledge of Fire, Intruder Alarms, CCTV, IP and Networked systems.
  • The role holder must be able to maintain systems to NSI Standards
  • Assistance on installation projects may be required
  • The applicant must be able to work safely and comply with Royal Mail PFS safety standards and Safe Systems of Work
  • Experience in fault finding and diagnosis with the ability to provide advice and guidance to others across all systems where required.
  • The ability to communicate effectively with customers, explaining technical issues.
  • The ability to analyse and understand complex technical issues in relation to electrical systems
  • Ideally you will be IPAF and MEWP trained and qualified, and be comfortable working at heights.
  • Experience of dealing with Customers in a commercial environment.
  • Applicants must hold a valid Full UK driving licence (no endorsements preferable) as this vacancy will involve travel within a specified geographical area.
  • Computer literacy skills an advantage

What behaviours and personal competence is needed? 

  • Acts as a role model for safety, setting positive examples to peers
  • Keeps customers informed on progress and outcomes
  • Willing to share expertise and knowledge
  • Committed to personal development
  • Strives to deliver beyond expectations
  • Remains calm under pressure

About us

Royal Mail Property & Facilities Solutions is responsible for upgrading and safely maintaining one of the largest corporate real estates and property portfolios in Europe, with over 2,600 sites.


We pride ourselves in working to the highest standards of both technical assurance and customer service.  It’s our job to support Royal Mail in being the best delivery company in the UK and that it is fit for delivering to 29 million addresses nationwide, six days a week.


Through our core delivery pillars of Real Estate & Value Generation, Property Programmes & Projects, and Workplace Services, Royal Mail Property & Facilities Solutions plays a key role in keeping the mail moving.


Royal Mail Property & Facilities Solutions employs 3000 employees and is owned by Royal Mail Group Ltd.

Interested? We can’t wait to hear from you.

Please note once our maximum number of applications has been reached, this advert will be closed.


We are an inclusive employer with equality, diversity and fairness at the heart of our values. We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants.


For more information on Royal Mail Group and our values please click here:




Job Segment: Facilities, Mailroom, Engineer, Corporate Security, Operations, Security, Engineering