Junior HR Systems Administrator - Sheffield - South Yorkshire - Hybrid Working

Date: 25-Sep-2022

Location: Sheffield, GB, S98 6HR

Company: Royal Mail Group

Job reference number 243871

Junior HR Systems Administrator - Sheffield - South Yorkshire - Hybrid Working

Salary £20,927- £23,389 p/a, with potential to rise to £27,624 p/a on completion of training

Bonus potential: Up to £1,750 p/a

25 days annual leave + Bank Holidays

Royal Mail Defined Contribution Pension Scheme

Full time working hours of 33 productive hours per week


Royal Mail Sheffield, Sheffield, S98 6HR



Are you looking for a new opportunity to progress and enhance your career? Do you have a natural aptitude for system development? At Royal Mail we have an exciting new opening for a Systems Administrator.


This is a perfect opportunity for someone wanting to progress their career within a systems environment and provides a fantastic opportunity for the right candidate to learn through ‘hands on’ experience in supporting our systems.


About the role
You will support the wider team in providing technical support for one of our HR systems. This will involve interpreting HR systems data to resolve queries, requiring advanced Excel skills.


You will support our Subject Matter Experts (SMEs) to deliver system changes across different applications following the Systems Development Lifecycle.


You will monitor key system processes, ensuring system polices are followed in accordance with audit recommendations and IT best practice. You will also help to resolve queries through liaison with other team members and/or process teams, helping to develop strong working relationships between the process teams, HR Service Centre and our customers.


Other parts of your role will also involve answering and resolving customer enquiries, taking ownership of tasks, and ensuring complete and accurate solutions are delivered in a timely manner.


You will have responsibility for granting / removing system access, ensuring all users have the correct level of system access to perform their role. You will also ensure all service tickets being raised to the team are complete, have followed the correct process, and are completed within our Service Level Agreements; always looking to identify improvement opportunities within the process.
Finally, you will present a professional image of our HR Services team and inspire the confidence of customers by providing excellent advice and system support.

About You 
To be successful in this role you will be able to evidence the following essential skills and experiences:

Essential Skills:
•    Good IT Skills with an aptitude / passion for systems development.
•    Advanced experience of Microsoft Excel ESSENTIAL. Knowledge or understanding of Visual Basic for Applications (VBA) desirable.
•    Strong customer focus with excellent interpersonal and communication skills, both oral and written.
•    Good fact finding and report writing skills.
•    Ability to prioritise and organise own workload to meet targets.
•    Good team player with a flexible approach to working across the teams within the department and wider organisation. It is important that you can develop excellent working relationships with all colleagues.
•    Ability to adapt to change.
•    Confident working with stakeholders at all levels in an organisation.
•    Excellent customer service skills.


Desirable Skills:
•    Confident in the development and maintenance of solutions using Microsoft applications (e.g. advanced Excel) with experience or knowledge of the Systems Development Lifecycle.



For more information on Royal Mail Group and our values please click here: https://jobs.royalmailgroup.com/content/About-Us/?locale=en_GB
Closing Date: 4th October 2022. Please note, this advert may close early if the appropriate number of applications has been reached.

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