HR Systems Pay/Pensions SME - Sheffield - (Hybrid Working)

Date: 24-Nov-2022

Location: Sheffield, GB, S98 6HR

Company: Royal Mail Group

Job reference number 290264

HR Systems Pay/Pensions SME - Sheffield - (Hybrid Working)

Salary circa £30,000 dependent on experience 

Bonus Potential 

Royal Mail Defined Pension Scheme 

Career Progression

Full time


Royal Mail Sheffield, Sheffield, S98 6HR



We have two new exciting vacancies for HR Systems Subject Matter Experts within (SAP Workflow and Interfaces) to support our new Pensions Scheme at Royal Mail.


As SME, you will ensure the continuing performance and maintenance of all SAP HCM solutions within Royal Mail Group and act as the interface between the customer and third-party suppliers (E.g. HCL CSC, SAP) to develop systems in accordance with customer requirements and business standards.


This is a Hybird working role with Travel to Sheffield when required.


This is a Hybird working role with Travel to Sheffield when required.


About the role


You will work proactively with the business to capture and document business requirements in a clear and concise fashion. 


Define requirements for improving business processes and systems including quantification of potential benefits.


Ensure team Service Level Agreements are met in by effective prioritisation of own workload


You will provide planning and execution of test activity for all systems changes (including changes arising from defect resolution).


Provide support and advice to the HR Shared Service Centre and the local BUs to ensure that processes are understood and system usage can be optimised.


Management of system change requests through the System Development Lifecycle.


Liaisons with stakeholders in terms of ensuring problems are addressed in the most effective manner and minimisation of repeat issues.


You will build and maintain effective working relationships with the external IT teams to ensure the Business and Developers work in partnership where appropriate to deliver best practice processes. This includes building and maintaining trust and credibility with individuals at all levels of seniority across the organisation.


The role will be expected to interface with senior stakeholders in HR Pensions across RMG business units.


You must have the ability to work in high-pressure role with committed deadlines, ability to work with multiple customer solutions at the same time and the ability to focus and take ownership to ensure delivery of key solutions to customers.

About You


To be successful in this role, you will have the following skills and attributes;


•    Experience of working with HR Systems and delivering system changes
•    To be able to demonstrate a ‘trouble shooting’ analytical ability. 
•    Have produced and developed business requirements documentation to enable application enhancement and development.
•    Proven stakeholder management at various levels and supplier management to effectively negotiate and influence individuals and teams.
•    Strong analytical skills combined with good communications skills (verbal and written).
•    Good organisational skills and track record of delivering to tight deadlines whilst working flexibly to meet the needs of customers
•    An understanding of HR Payroll / Pension processes is desirable.
•    Good level of Microsoft office skills.


Extra Benefits

•    Generous holiday entitlement of 5 weeks (plus bank holidays), increasing with years completed service
•    Company pension scheme with competitive contribution rates 
•    RMG Share Schemes - partnership and matching share offer
•    Family friendly support - enhanced maternity pay, paternity leave, adoption leave, shared parental leave and childcare vouchers
•    Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
•    Supportive and generous company sick pay
•    Access to our Feeling First Class service, providing both mental and physical wellbeing support
•    Lifestyle benefits - You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax*.  
•    Financial support - information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans*
•    Your peace of mind with - Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner
•    Free & discounted RMG products - free keep safe & redirection, partner discounts 
•    Free stamps at Christmas
*Available only to perm employees


Your career in safe hands


At Royal Mail we value our people and we want our people to be proud to work for our businesses. 

We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.


An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations. 


Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate. 

For more information about Royal Mail’s values of being positive, brilliant and part of it, please click on the link below:
About Us (


Next Steps



Closing Date; 13th December 2022. Please note, this advert may close early if the appropriate number of applications has been reached.

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