Privacy Officer - Sheffield (Hybrid) - Permanent

Date: 15 Sep 2023

Location: Sheffield, GB, S98 6HR

Company: Royal Mail Group

Job reference number 300596

Privacy Officer - Sheffield (Hybrid) - Permanent
Starting salary - £33,111 increasing to £35,846 after 12 months  
Annual bonus potential
Company pension scheme with highly competitive contribution rates
Generous annual leave offering of 25 days, plus bank holidays, increasing to 27.5 days after 10 years service
Full time
Royal Mail Sheffield




At Royal Mail we have served our communities for over 500 years, helping to lead and transform the postal delivery market on a global scale. Our journey to improve never stops, and that’s where we need you. 


Are you a conscientious, proactive individual with a keen analytical eye? Do you have strong, working knowledge of the principles of data protection? If so, we would love to hear from you. We are looking for a Privacy Officer to join our award-winning team at Royal Mail. Interested? More details and how to apply can be found below.


As a Privacy Officer you will be involved in all aspects of Data Privacy, enabling Royal Mail Group and its subsidiaries to comply with their obligations under data protection and privacy laws. This includes data subject access and other rights requests, internal enquiries and complaints, data breach reporting (including external escalation) and enquiries relating to personal information.
This is a Hybrid working role with a requirement to attend our Sheffield office every Tuesday and two further days, with flexibility required in line with business needs.
About the role 
You will be primarily responsible for handling and managing individual requests from Data Subjects from initial contact through to final reply. Key to this role is the ability to gather and review information relevant to casework in line with the legislation, ensure it is handled correctly and reviewed appropriately, maintain accurate records, and provide advice and support to other functions in relation to data protection and privacy legislation.
Be responsible for gathering and reviewing information from across RMG in response to subject access requests and in relation to other information rights requests within the necessary timescales for RMG to comply with its statutory obligations.
You will investigate, report and escalate data protection incidents as well as managing enquiries and complaints relating to RMG’s processing of personal information and provide advice and support to other functions and colleagues dealing with data protection and information governance issues, promoting compliance with RMG strategy, framework, policies, and procedures to ensure compliance with applicable law.
About You
To truly excel in this role, you’ll possess, and be able to evidence, the essential skills and experience listed below:
•    Good knowledge and experience working in a data protection, information rights or records and information management role
•    Good working knowledge of RMG and the way it operates
•    Self-motivated with good time management and 'can do' attitude, focussed on seeking solutions with the ability to work to strict statutory deadlines
•    Ability to adapt in a changing business environment and to embrace and implement change
•    Willing to take on new challenges, additional responsibilities and changes in role
•    Ability to manage competing priorities and balance conflicting stakeholder requirements
•    Excellent communication, presentation and influencing skills.  This is vital for research and collation of data from stakeholders at all levels of Royal Mail Group.


We don’t expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we’d love to learn more about you.


Extra Benefits

•    Generous holiday entitlement of 5 weeks (plus bank holidays), increasing with years completed service
•    Company pension scheme with competitive contribution rates 
•    RMG Share Schemes - partnership and matching share offer
•    Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
•    Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
•    Supportive and generous company sick pay
•    Access to our Feeling First Class service, providing both mental and physical wellbeing support
•    Lifestyle benefits - You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax*.  
•    Financial support - information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans*
•    Your peace of mind with - Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner
•    Free & discounted RMG products - free keep safe & redirection, partner discounts 
•    Free stamps at Christmas
*Available only to perm employees


Your career in safe hands


At Royal Mail we value our people and we want our people to be proud to work for our businesses. 

We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.


An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations. 


Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate. 

For more information on Royal Mail Group and our values please click here:


Next Steps

The next stage of the selection process will be an interview consisting of competency based and role specific questions. We plan to hold interviews w/c Monday 2nd October 2023. 


Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people. 



Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. 


We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.



For more information on Royal Mail Group and our values please click here:


Closing Date: Sunday 24th September 2023. Please note, this advert may close early if the appropriate number of applications has been reached.


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