Service Introduction Manager

Date: 20-Jun-2022

Location: Sheffield, GB, S49 1HQ

Company: Royal Mail Group

Job reference number 271782

 

Service Introduction Manager

SNB00

Full time

Permanent

Sheffield/Hybrid

Job title – Service Introduction Manager
 
We’re passionate about harnessing technology to deliver the best possible results for customers. The business is in an exciting period of transformation and making the most of resources and innovation is fundamental to evolving and delivering the best possible service across the UK and Europe. With a proud history of serving the UK, Royal Mail has been able to thrive by continuously adapting and adopting the most advanced tech. At Royal Mail Technology, we’re playing an exciting role in taking the next steps. 

 

With so much growth in parcels and e-commerce, we have a vision for the future, and we need talented and ambitious people, like you, to help us get there. We know how to support businesses and communities - and we need to be agile to achieve our goals. We’re focusing on investing in the technology, processes and people that are going to help us achieve great things together. By joining us, you will be driving meaningful change, pushing forward our transformation to become a more agile and customer focused team. We face new challenges every day. But we overcome them together, which brings incredible satisfaction and reward as we deliver more innovation, products and essential services for millions of customers across the UK and worldwide.

 

Job Purpose

 

The Service Introduction Manager represents the Service Delivery function in the Project Delivery Framework Lifecycle, for the introduction of new or modified IT services into production.

 

In this role you will:

 

  • Manage a portfolio of complex or major projects on behalf of Service Delivery through the Service introduction Process
  • Verify the information captured within the PDF Deliverables is accurate and sufficiently detailed. Ensure the correct level due diligence has taken place to deliver and support the new or modified IT Service
  • Populate and maintain the Book of Work, RAID logs and KPI stats, for all projects, documenting gating conditions and project progress throughout the PDF lifecycle
  • Verify the documentation within the Service Introduction process adheres to the Service Planning standards set by Policies, Methods and Governance
  • Identify all risks and issues that could have an impact on implementation or service performance.  Facilitate discussion and mitigation activities
  • Ensure that project funding incorporates recurring costs and that changes to each element of service are completely covered by budgetary planning
  • Ensure that the Change Management team receive timely information as to the scheduled release of new or amended IT Services. Agree the success criteria and monitor results
  • Verify the business calendar for each new service is correct and ensure the Change Management team are aware of (and agree) key dates
  • Ensure the ‘implementation and transition to BAU’ plans for new services are agreed and communicated to key stakeholders within Service Delivery. Support the relevant Service Manager with preparation for transition to BAU
  • Based on all known information support the project team to forecast the demand for all new or amended services for the first 2-4 years of going live
  • Provide RAG status, KPI statistics, project risks & issues and ad hoc reports to the Service Management team for IT Gating and Management reviews.

 

Qualifications and experience required:

 

  • Knowledge of Service Introduction processes
  • Knowledge of the Service delivery function is desirable 
  • Knowledge of Service Design is desirable
  • Prior experience facilitating or supporting multiple Service Delivery projects and project delivery would be desirable
  • Have strong analytical capabilities and excellent communication skills
  • Must be able to work with technical staff from Suppliers on a day-day basis.

 

TECH YOU’D NEVER EXPECT

 

We’re evolving, transforming and working together to innovate and provide a service our customers can trust and recommend. This is tech you’d never expect from Royal Mail pushing the boundaries and delivering a First-Class delivery service. 

 

 

We are an inclusive employer with equality, diversity and fairness at the heart of our values and we’re proud to be recognised in The Times Top 50 Employers for Women 2021 for a 8th consecutive year. We welcome applications from individuals from diverse backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants. 
We are happy to support flexible working and would welcome having a conversation with you about how we could support your needs. The way we work is evolving and needs to suit everyone, working with us, you can create a flexible and accessible solution that helps you do your best work.

 

 

For more information on Royal Mail Group click here

 


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