Infrastructure Manager - Networking

Date: 12-Aug-2019

Location: Chesterfield, GB, S49 1HQ

Company: Royal Mail Group

Job reference number 106376

Infrastructure Manager - Networking

Full time


Rowland Hill House

Job Purpose

Infrastructure Managers will be a subject matter expert in their technology tower.  They will be responsible for delivering Infrastructure Improvement Programmes (IIPs) with accountability for budgets up to £1 million and will be required to liaise with numerous stakeholders (via the Infrastructure Governance Forums) as detailed below: 

Senior Infrastructure Managers – Infrastructure Managers may be called upon to support the delivery of major Infrastructure Improvement Programmes where the Senior Infrastructure Manager will provide strategic guidance.

Architecture -  work with them to ensure they understand current setup and problems experienced. Conversely infrastructure managers need to advise architecture on where improvements are required to improve service delivery (in terms of fixing repeat incidents – i.e. problems)

Business Solutions -  work with them to ensure that when developing and launching new services that their programmes confirm to good solid infrastructure standards - solid foundations as well as longevity of investment.

Supplier and Partners – collaborate with them with when making technology related decisions

Service Management - act as the central point of contact when making technology related decisions / service improvement plans (incidents, change, etc). - Infrastructure Managers will be ‘by default actively involved during incident management or service restoration.

Key Accountabilities

  • Professional Development Manage your professional development and identify opportunities (training courses, seminars, conferences etc) that will enable you to become a subject matter expert for your respective infrastructure tower.
  • Stakeholder Engagement Identify interested parties / stakeholders for each tower and utilise them as a source of information and to support your decision / recommendation process.
  • Tower Integration Establish and attend regular matrix infrastructure tower meetings to promote to promote the visibility of each towers activity across the team.
  • Infrastructure Roadmaps Develop a thorough understanding of infrastructure roadmaps and implications of upgrades.
  • Project Delivery Framework and Sign-Off Authority As part of the Service Delivery review team, ensure that all new services/projects that affect infrastructure are in line with IM best practice. Establish yourself as a key authority for reviewing and approving high risk infrastructure change and approving the introduction of new services.n.b For BAU (low risk) changes Tower Managers do not need to be involved
  • PDF Development Where appropriate work with the PMG team to refine the PDF framework to ensure it aligns with Infrastructure Management’s processes.
  • Reporting Produce an Infrastructure Governance Pack

Key competencies:

  • Project Management Skills – Prince 2 Foundation
  • ITIL Foundation
  • Core Skills Technical training eg, Windows MCSE, Unix, Networking

About Royal Mail:

The Royal Mail Technology team is passionate about delivering high-quality products and outstanding digital experiences to our customers. Technology is instrumental in helping us achieve our objective to be recognised as the best delivery company in the UK and across Europe

With a workforce of 150,000, our core network handles c.16 billion letters and c.1 billion parcels a year, delivering to more than 29 million addresses, 6 days a week. Our technology therefore needs to operate at scale. As a data driven business, with the largest PDA estate in the country, our systems need to handle more than 60m scan events and 1.4bn data points per day.

Royal Mail is committed to building an internal development and testing capability, driving digital innovation across the business enabling our business to transform at pace. You will be working for a brand that’s a household name and a critical part of the UK’s infrastructure.

Our technology vision is to “Enable, Digitise, Realise”:

- Enable - Create environments where open conversations are the norm and where teams work alongside each other to complement skills.

- Digitise - Utilise Technology to support the business. Making Technology thinking integral to the business. Increase the level of automation and implement connected systems.

- Realise - Invest in technology and keep taking all opportunities to consolidate systems. Focus on removing complexity within our systems and enable our cost base to decrease.

We are fully embracing Agile and DevOps, and using tools such as Alexa, Azure and Google Cloud, Chatbot, Microsoft .NET Core, Angular and mobile apps.  

Our priorities include:

Our postmen/women use 80,000 Android mobile devices and we are continuing to roll out new Apps all the time to help them to deliver a first class customer service.

International business is one of our fastest growing areas - our IT systems have to integrate with IT systems in over 200 different territories in order for customers to track their parcels around the world.

Continuously expanding our services to our customers, utilising predictive analytics and personalised services.

Transforming our customer’s digital journey’s through our website which is in the top 50 most visited UK websites – with 300m visits per annum, from 100m devices, resulting in 1bn page views, with 9.2m registered users, 20m unique visitors per month, and peaking at 7m visits per day during the Christmas peak.

We are an inclusive employer with equality, diversity and fairness at the heart of our values and we’re proud to be recognised in The Times Top 50 Employers for Women 2019 for a 6th consecutive year. We welcome applications from individuals from diverse backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants.

For more information on Royal Mail Group and our Values please click on the link (

Closing Date: 03/09/2019. Please note, this advert may close early if the appropriate number of applications has been reached.

Job Segment: Network, Manager, Unix, Project Manager, Technology, Management

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