Operations Management
Title | Location |
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Operations Manager
London, GB, NW1 0QA
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Customer Operations Manager
Manor Park, GB, E12 5AA
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Work Area Manager - Weekend/Night Shift
Chelmsford, GB, CM2 5AA
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Customer Operations Support Manager
Crawley, GB, RH10 1AA
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Late Shift Manager
Crick, GB, NN6 7GZ
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Work Area Manager - Late Shift
Chelmsford, GB, CM2 5AA
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Work Area Manager
Warrington, GB, WA5 3XA
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Work Area Manager - Late Shift
Swindon, GB, SN3 5TG
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Operations Performance Support
Chester, GB, CH1 3AA
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Lead Customer Operations Manager
Kittybrewster, GB, AB25 3BB
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Lead Customer Operations Manager
Inverurie, GB, AB51 4AA
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Lead Customer Operations Manager
Worthing, GB, BN11 1AA
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SCG Specialist Modeller
London, GB, L3 4XX
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Leading a team to face every challenge
Our operations are broken down into three key areas: Processing, Delivery and Collections. With each stage comes a different working environment and unique challenges, but they are all critical in ensuring mail reaches customers quickly and efficiently. Below, we've provided plenty of information about each stage, so that you can decide which one you’re best suited to, based on your skills and experience. The skills you develop in each department are incredibly transferable across the business, so there's plenty of opportunities for you to move between the three during your career.
Leading a team to face every challenge
Our operations are broken down into three key areas: Processing, Delivery and Collections. With each stage comes a different working environment and unique challenges, but they are all critical in ensuring mail reaches customers quickly and efficiently. Below, we've provided plenty of information about each stage, so that you can decide which one you’re best suited to, based on your skills and experience. The skills you develop in each department are incredibly transferable across the business, so there's plenty of opportunities for you to move between the three during your career.
Supporting your team and keeping things moving
Processing roles are based at our large mail centres, where we bring mail to be sorted. This kind of environment will be familiar to anyone who’s worked in manufacturing; although, we’re interested in hearing from people from other backgrounds like FMCG (Fast-Moving Consumer Goods) and retail too.
Supporting your team and keeping things moving
Processing roles are based at our large mail centres, where we bring mail to be sorted. This kind of environment will be familiar to anyone who’s worked in manufacturing; although, we’re interested in hearing from people from other backgrounds like FMCG (Fast-Moving Consumer Goods) and retail too.
Leading by example and achieving your goals
Delivery managers work across our 1,400 delivery offices, where processed mail is taken for final sorting and distribution. Similar to warehouses, they provide essential services to the community and usually offer collection counters. Collaboration is key in our delivery offices, which is why you'll need the skills to thrive in a challenging and fast-paced setting, as well as experience of managing a team in an operational environment.
Leading by example and achieving your goals
Delivery managers work across our 1,400 delivery offices, where processed mail is taken for final sorting and distribution. Similar to warehouses, they provide essential services to the community and usually offer collection counters. Collaboration is key in our delivery offices, which is why you'll need the skills to thrive in a challenging and fast-paced setting, as well as experience of managing a team in an operational environment.
Making key decisions and putting customers first
Collections fleets are based at hubs across the UK. Building relationships with businesses all over the country, our collection drivers collect business mail from their premises and get it into our network quickly. We need our facilities to run as efficiently as possible, so we look for people with a positive and proactive attitude and experience working to SLAs and business KPIs.
Making key decisions and putting customers first
Collections fleets are based at hubs across the UK. Building relationships with businesses all over the country, our collection drivers collect business mail from their premises and get it into our network quickly. We need our facilities to run as efficiently as possible, so we look for people with a positive and proactive attitude and experience working to SLAs and business KPIs.
Playing our part
Managing a team in a bustling depot requires strong communication skills to build trust with every team member, supporting them to deliver great service. Our Operations Managers are visible and approachable and play an essential role in keeping things running smoothly in a high profile, fast-paced environment. They are brilliant leaders who lead from the front and they help their teams to realise their own ambitions, while supporting them through any challenges along the way.
Day to day life
Life in the depot is fast paced, with lots of moving parts and a continuous goal of ensuring each stage of the process is completed on time. Our Operations Managers need to be adaptable and alert, whether that's solving problems on the go, or working with the team to optimise processes.
Day to day life
Meet the team
We speak to Casey-Jazz, Toni and Nicola about how proud they are to work as an Operational Manager for Royal Mail. From personal progression, translating the long-term goals of the business into reality, to inspiring their teams every day, they embody just what it means to deliver for the nation.
Meet Mel
Mel is the Plant Manager in Swindon which means she oversees over 600 people. For her, the role is about translating the business strategy into reality and helping everyone in her team understand and implement change. That’s not possible without using everyone’s ideas. Watch her film and find out more about her day-to-day role.