Service Delivery

Service Delivery

The scale of the tech behind our operation is almost unfathomable. That's why it takes a talented team to design, create and run the systems and processes that keep everything moving. With that challenge comes variety, as we collaborate across the business, solving a range of problems for all kinds of colleagues. But you'll always find the support to get the job done. Our teams are tight knit, so whether you’re working day or night, you’ll be surrounded by friends who’ll support you as you keep our IT estate operating effectively.

The key to succeeding in this team is a love of learning more about tech and supporting people in every way we can, while never losing sight of the fact that we're playing a key role in delivering billions of letters and parcels across the UK. As we continue to transform and evolve, tech has an even bigger part to play in the future. We're at the forefront of that evolution, making sure that no matter what the demand, we can deliver for customers across the nation.

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Postperson with Driving - Glasgow G1-5 Delivery Office (G4 0AA) Glasgow, GB, G4 0AA
Postperson with Driving - Hampstead Delivery Office (NW3 5UF) Hampstead, GB, NW3 5UF
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Postperson with Driving - Banbury Delivery Office (OX16 4AA) Banbury, GB, OX16 4AA

Our Work

Service Delivery

Of the many challenges caused by the pandemic, one major priority was the ability for colleagues to work from home and to continue collaborating effectively virtually. The Service Delivery team stepped up to meet this challenge by rolling out Microsoft Teams to all 24,000 of our desktops and laptops in 6 weeks, while ensuring we provided learning materials and sessions required to use it effectively. The solution was made available with little issue, enabling our employees to work together with features like chat, file sharing, and video calling; improving teamwork and boosting collaboration even when working flexibly or remotely.

 

 

Service Delivery

Of the many challenges caused by the pandemic, one major priority was the ability for colleagues to work from home and to continue collaborating effectively virtually. The Service Delivery team stepped up to meet this challenge by rolling out Microsoft Teams to all 24,000 of our desktops and laptops in 6 weeks, while ensuring we provided learning materials and sessions required to use it effectively. The solution was made available with little issue, enabling our employees to work together with features like chat, file sharing, and video calling; improving teamwork and boosting collaboration even when working flexibly or remotely.

 

 

Our People

Tom Walton Testimonial - Service Change Manager

“I was part of the team before applying to become a Service Change Manager, so I was aware of the skills required. Since starting this role, there have been plenty of opportunities to challenge myself. I have worked on a service improvement plan with one of our suppliers – with specific goals and deadlines to meet. I’ve discovered how important it is to build strong relationships with internal teams and suppliers, ensuring I have a reliable network of resources and maintain communication with them throughout. Some activities have required input from other teams and individuals to complete, this involved a lot of planning and collaborating to find the best way forward and keep projects going to plan.”

Tom Walton Testimonial - Service Change Manager

“I was part of the team before applying to become a Service Change Manager, so I was aware of the skills required. Since starting this role, there have been plenty of opportunities to challenge myself. I have worked on a service improvement plan with one of our suppliers – with specific goals and deadlines to meet. I’ve discovered how important it is to build strong relationships with internal teams and suppliers, ensuring I have a reliable network of resources and maintain communication with them throughout. Some activities have required input from other teams and individuals to complete, this involved a lot of planning and collaborating to find the best way forward and keep projects going to plan.”

We're proactive about learning

"Training is quite a big thing for me and it's really good at RMG. They’re very proactive about putting you on courses and promoting you to go on them – also the people at RMG are so friendly, I have not met anyone who isn’t helpful, even if you have never met them, they’re open to you asking questions and helping you out, yet you’re also trusted to get on with things, not micromanaged."


 

Benefits

Ability to purchase an additional 5 days annual leave

Full annual membership to CITF

Online self-learning portals include Magpie & GetAbstract

Access to EveryWoman career development resources

Opportunity to access Pluralsight and Cloud Academy licenses / membership for specialist roles

Our First Class health and wellbeing programme includes access to a confidential helpline, a wellbeing portal for hints and tips across a range of subjects and access to gyms in our larger sites.

Locations

Based in Chesterfield, our Service Delivery team is a friendly and supportive team of experts, some of them have been here for decades. Packed with talent and experience, they've been critical in keeping operations running smoothly through every challenge.

 

 

 

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