Cover Manager, Ayr

Date: 07-Jun-2021

Location: Ayr, GB, KA7 1AA

Company: Royal Mail Group

 Job reference number 198916


Cover Manager, Ayr

Salary starting at £30,796 plus a 10% on target bonus, 25 days annual leave and pension

Full time


Ayr DO, Ayr KA7 1AA


Do you enjoy leading a team to success and helping people to reach their potential? Our Cover Manager position within Operations could be the role for you. If you have some prior people management experience and the ability to motivate and inspire a team then we’d love to hear from you.


What does the role involve?

At Royal Mail we have 1,400 operational units around the country, all making sure that the mail is collected, sorted and delivered six days a week. Our Delivery Managers are integral to making sure our units run as smoothly as possible to deliver every item and build trust with customers. Our operation needs to be resilient, and we need the flexibility to be able to keep things running smoothly when our permanent mangers are unavailable. That’s where our Cover Managers come in. Dedicated to supporting a cluster of delivery offices, you’ll stand in for the Delivery Manager in their absence.  


This is a hands-on role where you will be accountable for a team of posties, supporting them as they prepare to deliver mail. There are many factors that go into ensuring a successful shift and we have a range of measures in place to ensure we’re hitting our customer, finance and efficiency targets. You’ll have the training to help you achieve these, as well as your supportive team. 


What skills and experience are we looking for?

As this is an extremely interesting and varied role, we are looking for candidates who are flexible, can work under pressure and possess excellent leadership and communication skills. As a leader within the business, you must demonstrate evidence on your CV of the following:


Leadership Focus: Ensures the basics are right, takes a 'one company' approach, creates positive energy, implements strategy, takes account of relevant issues.  Uses platforms to recognise superstars, appeals to both the heart and the brain when communicating.


People Focus: Understands the value of diversity & inclusion, uses delegation, coaching, empowerment and feedback, identifies and developing talent, collaborates, takes time to know and understand others needs and perspectives, ensures a supportive environment where achievements are recognised.


Resilience Focus: Is approachable, provides re-assurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, is positive and realistic even under pressure.


Achievement Focus: Ensures 'best day every day' by implementing standards of excellence, asks questions of others, shares learning, provides guidance.  Builds confident teams using a coaching style and ensures others are held accountable.  Uses resources to ensure delivery.  Keeps promises.  Is trusted by teams and colleagues.


Improvement Focus: Implements transformation, reduces costs and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, implements new processes and services to meet changing customer needs.


Customer centric Focus: Implements a customer-first culture, introduces ways to improve the customer experience, puts the customer at the heart of decision making, monitors goals for customer service, promotes investment and change which improves the end to end customer experience.


Where will I work?

The role is required to provide managerial cover for Delivery Offices across KA postcodes.  You must have the ability to travel to the offices where you work where public transport may not be available.


Shift Pattern


The shift pattern is 1 over 6.


About us 


Five centuries in business has made Royal Mail more than a household name. We connect companies, customers and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 30 million addresses across the UK. Our market is changing, and as one of the UK’s largest organisations we are focused on achieving our vision of being recognised as the best delivery company in the UK and across Europe. We want to be more commercial, flexible and efficient, and are employing our strong brand and a range of new products and services to achieve this. 


Application process


If you are interested in applying, please complete your application online and submit your current CV. 

Please note: If you are currently employed by Royal Mail, you must apply via the internal careers site or your application will not be processed accordingly.


Assessment Process


Your face to face assessment is designed to enable you to showcase your suitability for management positions within Royal Mail.  You will take part in a capability-based interview and a short management scenario exercise more details of which will be provided on the day.




We are an inclusive employer with equality, diversity and fairness at the heart of our values.  We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants.

For more information on Royal Mail Group and our values please click here:


Closing Date:  28th June 2021. Please note, this advert may close early if the appropriate number of applications has been reached.
Assessment Date: We plan to hold an assessment day in early July, the actual date will be confirmed in due course  


Job Segment: Manager, Management