Collection & Delivery Manager (Late Shift) - Basingstoke

Date: 1 Jul 2024

Location: Basingstoke, GB, RG22 6HY

Company: Royal Mail Group

Royal Mail


Job reference number 312337

£38,509 per annum , potential 15% bonus and 25 days annual leave plus bank holidays

Full time, 41 hours per week, Permanent

PFW Basingstoke Local Depot, Grafton Way, Basingstoke, RG22 6HY


Whatever the challenge, Parcelforce delivers. Together, we’re moving packages around the world, keeping promises and people connected. There is a fantastic opportunity to join our team at our site in Basingstoke. We have a Collection & Delivery Manager role in which you will be responsible for leading a team, accountable for health and safety, and operational quality, cost and people KPI’s.


About the role


As a line manager to approx 45 staff to include, delivery and collection drivers,self-employed owner drives, as well as warehouse and admin, you will be able to achieve maximum efficiency through resource and contingency planning driving quality of service and maximising productivity.


Working to tight timescales you will drive the depot to achieve the highest possible customer service satisfaction levels whilst also ensuring a swift resolution to all customer enquiries and complaints.

You’ll be responsible for ensuring the performance of your unit, which processes up to 5.000 parcels daily, effectively maintaining the quality of service for our customers and the overall safety of the people you manage whilst working closely with the local sales team to increase revenue opportunities and highlight any network conformance issues.


Attendance pattern - 12:00 - 22:00/21:00, Monday to Friday. A degree of flexibilty is required to meet operational demands.


About you

It takes more than organisational skills to be a manager. We’re looking for individuals with a passion for people and the following skills and experiences:


  • From a express parcels background with some experience of working in a unionised environment.
  • Managing and supporting a large team to maximise performance, service and achieving KPIs.
  • Good communication skills, with the ability to engage and motivate team members to work to high standards. 
  • Experience of introducing improvements and successfully guiding people through significant periods of change.
  • Ability to build effective working relationships with your team, unions and key stakeholders.
  • Experience of managing resources and budgets.


Closing Date: Tuesday 23rd July. Please note, this advert may close early if the appropriate number of applications has been reached.



Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.


Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. If selected, the first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. 


We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.






Job Segment: Bank, Banking, Collections, Accounts Receivable, Manager, Finance, Management