Customer Service Point - Belfast East Delivery Office (BT5 6QH)

 Customer Service Point
Job Reference: 319798
Location: Belfast Delivery Office, BT5 6QH 
Job type: Permanent contract 
Hours:  20:00 hours per week, working 5 days across Mon-Sun, working between 0600 and 1000

There has never been a more exciting time to join us! We are reinventing Royal Mail for the future and now is a perfect time to join us on that journey.

Royal Mail is a company with a proud history of providing excellent service; we connect companies, customers and communities across the country. We are looking for a Customer Services Assistant to work in our Customer Service Point within our Delivery Offices, to be the first point of contact for our customers and the face of our business.

As a Customer Service Point Assistant you will deal directly with the public providing them with an excellent customer service experience for all products offered.

Typical duties involve acceptance and issuing of mail to and from customers including ‘stamped’, Special Delivery tracked mail and tracked returns or dealing directly with customer queries.

You will be required to manage cash, card payments and refunds and complete a full reconciliation at the end of the day. You will maintain spreadsheets and web-based systems whilst monitoring and responding to customers.

A bit about you

•    Upbeat, independent, self-motivated and strive for the best results
•    Organised, punctual and ready to deliver great customer service
•    Open to change, ability to follow written instructions and be familiar with basic computer applications
•    Think of yourself as a people-person and a friendly face in the community
•    Has a strong sense of community and takes pride in what you do
•    Has a full UK manual driving licence with no more than 6 penalty points

What we do for you

To deliver on our ambition we want the best and that’s why we’re delighted to offer market leading pay and benefits for our sector. For bringing your best and serving our customers with pride, you can expect to receive: 

•    Pay monthly, hourly rate of £12.54p/hr 
•    Overtime 1.25x the normal hourly rate 
•    22.5 days holiday, rising with length of service (pro-rata)
•    Contributory pension scheme
•    Lots of opportunity to develop a career
•    Full uniform provided if you’re on a contract of longer than three months
•    Excellent parental leave policy
•    Various discounts including high street vouchers, travel and attraction discounts, and savings on beauty products and gym membership

Time to apply

Ready to become a Customer Service Point Assistant? Hit the apply button now. 

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. 

We welcome applications from all suitably qualified persons. However, as women and Roman Catholics are currently under-represented in our workforce, we would particularly welcome applications from women and Roman Catholics.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/