Customer Operations Support Manager - Cumbria

Job reference number 309266 

Customer Operations Support Manager - Cumbria Delivery Offices - SCO 

£34,942 - £37,125 dependent on experience, 10% potential bonus and 25 days annual leave.

SCO00 

Full time 

Permanent 

Cumbria Delivery Offices 

For a full job description, please click on the following link: Job Descriptions

ABOUT US

We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. 
We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.

THE ROLE

You’ll be the person who picks up the action while our permanent manager is on annual leave. This means overseeing the Delivery operation and ensuring the smooth running of the delivery team You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. 

Our operation needs to be resilient, and we need the flexibility to be able to keep things running smoothly when our permanent managers are unavailable. You’ll play an integral part in building trust with customers. 

For this position you must be able to travel to the following locations due to spending a period of 6-12 weeks at each of these delivery offices, your base site will be the one that is closest to your home:
Barrow in Furness
Ulverston

Millom
Windermere
Grange over Sands 
Kendal

WHAT YOU’LL GET

We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy. Then there are all the excellent benefits that come with MyBundle, such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more. This is a great steppingstone into operational management with a company that can offer a range of exciting career paths. And that’s before we’ve even mentioned the great sense of pride, you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.

If you are successful in your application, please note that this is a national role and may affect your salary if you are currently performing a role in a Defined Area or Inner/Outer London pay area.

ABOUT YOU

This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focused, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.

NEXT STEPS

Ready to apply? Then complete your application online and submit your CV.  If successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.