x3 Team Managers (Days/Lates/Weekend Nights)

Job reference number 312068

x3 Team Managers (Days/Lates/Weekend Nights)

Salary starting at £34,602, 10% bonus potential, 25 days annual leave and pension

Shift Allowance of up to £862.48 per month pro rata

Full time Permanent

Midlands Super Hub, DC5, Dirft Drive, Northampton, NN6 7HQ

We have 3 very exciting opportunities for Team Managers to join us at our Midlands Super Hub in Crick and help us to continue to improve and deliver the best service. You could be part of an experienced, inclusive, and effective team within a busy and secure environment with plenty of development opportunity.

About Us

At Royal Mail, we’re committed to being the best delivery service in the UK. As the world continues to develop, we develop too; keeping up with the times and providing the best for our colleagues and customers; creating a Royal Mail they can rely on, now and in the future.

As part of our strategy, Royal Mail has created a network of new and exciting automated Parcel Hubs, the largest of its kind in the Royal Mail network being the Midlands Super Hub. These Hubs will be world-class; providing state-of-the-art automation sortation solutions helping us to ensure we continue to excel at providing a great service to all our customers and the communities we deliver to. We are looking for passionate, motivated, and experienced Team Managers who are looking for a new challenge to join the Hub leadership team and be part of our future. You will play an instrumental part in the fast-paced environment of the Hub, managing and leading our Hub teams to build trusted relationships and delivering a world class automated operation with the capability to process 40,000 parcels an hour. 
 
Could you be a key part of this amazing transformation?

What does the role involve?

This is a role where you can take control and make a difference. On every shift, employees and engineers will look to you to lead the way. You’ll motivate them to achieve their best every day and work with them over time to help them develop and reach their potential. It’ll be up to you to help the team to meet a range of operational targets, each one critical to improving our offering to customers, saving them money on a fast, high-quality service.

The Team Manager are responsible for daily work plan clearance to achieve performance and budgetary targets through participation, motivation, and cross functional workings and in-flight decision making. It is vital as a Team Manager to create and support the environment in which trust between colleagues both frontline and managerial, underpins our focus to achieve excellence. This role must have the ability to provide systematic and organised approach to day-to-day operation clearance. Furthermore, the role will be responsible for pursuing achievement of safety, quality, financial, customer, automation, and employee targets and objectives.

The Team Manager is responsible for first line HR processes, such as Conduct and Attendance, Engagement, Performance, and more, and for measurement and display of key metrics for the work area, and the analysis, and continuous improvement of them. You will be managing 20+ staff in your direct work area, requiring management of complex systems such as airmail and our xdock, and also matrix management of additional staff across the unit.

Other responsibilities include:

• Managing the movement of mail on a structured workplan, such as arrivals to dispatches.
• Ensuring quality of service for long distance mail, critical time trailers, and demanding containers, requiring a high level of focus.
• Engage and coordinating a team of people, driving performance, and identifying improvement.
• Supervising manual operations of containers and other systems.
   

It’s an important time in our history as we make tech a bigger part of our operation and you’ll be essential in helping our people to adapt and us to grow and evolve.

What skills and experience are we looking for?

To be truly successful in this role, you’ll possess the following knowledge, skills and experience:

• Demonstratable qualities in operating in a dynamic team environment, a pro-active and positive individual with the ability to persuade and influence others.
• A persuasive leader with drive and a well-developed ability to identify and resolve problems to a high standard through team engagement and building trust.
• Able to work under pressure in an automated environment, reacting to operational issues as they occur through team-working and problem solving with others.
• Working with and responding to team dynamics to enable trust-building.
• Enthusiastic with a passion for helping people grow through targeted coaching and training.
• Comfortable working with complex data and have attention to detail.
• Able to build effective working relationships with a range of key stakeholders to achieve business objectives.
• Knowledge of automated environment and parcel site benefits, Flow Room and Supervisory Control and Data Acquisition (SCADA).
• Automation knowledge, mech performance metrics and the role of engineering in effective automation performance.
• Understand commercial challenges facing the business, able to see the big picture to influence others.
• Managing diverse teams in a Unionised environment.
• Excellent interpersonal skills with the ability to engage and build trust within your team.
• Resilience, tenacity, and self-starter with excellent written, verbal, and presentational communication skills.
• Strong analytical, planning, and organisational skills.
• IT skills, especially in Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook.
• Ability to influence and challenge in a positive style.
• Desirably, knowledge or experience of an automated environment.

Shift patterns

Days - Tuesday 10:00 - 19:00 & Wednesday to Saturday 10:00 - 18:00

Lates - Monday to Thursday 12:00 - 22:15
Weekend Nights - Monday, Tuesday, Saturday & Sunday 21:48 - 6:00 & Friday or Wednesday 21:48 - 6:00

Extra Benefits

• Generous holiday entitlement of 5 weeks (plus bank holidays), increasing with years completed service.
• Company pension scheme with competitive contribution rates 
• RMG Share Schemes - partnership and matching share offer.
• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
• Supportive and generous company sick pay.
• Access to our Help@hand, Your Wellbeing, and Employee Assistance Programme (EAP) services, providing both mental and physical wellbeing support.
• Lifestyle benefits - You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax*.
• Financial support - information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans*.
• Your peace of mind with Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner.
• Free & discounted RMG products - free keep safe & redirection, partner discounts.
• Free stamps at Christmas.

Your career in safe hands

At Royal Mail we value our people, and we want our people, to be proud to work for our businesses. 

We have the assets, the infrastructure, and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.

An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate.

Application process
If you are interested in applying, please complete your application online and submit your current CV.

Assessment
Your face to face assessment is designed to enable you to showcase your suitability for management positions within Royal Mail. You will take part in a capability-based interview and a short management scenario exercise more details of which will be provided on the day.