Senior HR Business Partner - Operations -South East England - (Hybrid Working)

Date: 24-Nov-2022

Location: Croydon, GB, CT1 1AA

Company: Royal Mail Group

Job reference number 287963

Senior HR Business Partner - Operations -South East England - (Hybrid Working)

Competitive Salary

18% On target Bonus
Full AXA Healthcare
£4,800 Car allowance or cash equivalent
27.5 Days Annual Leave, rising to 6 weeks after 10 years’ service + Bank Holidays
Royal Mail Defined Contribution Pension Scheme
Full time


This is a hybrid role and you will be required to travel throughout the South East region of England. Additional travel maybe required to support business needs. Frequent travel to Gatwick Mail Centre will be required for team meetings.





About the role

As a Senior HRBP within South East England Operations at Royal Mail, you will partner the Regional Operations Director in building the capability of the operation to achieve short-term business targets and the longer-term strategy. You will create sustainable value through the development and deployment of a People Plan focused on transformational and cultural change coupled with a focus on talent growth and retention. 
Covering the postcode areas:  KT, TW, CR, RH, BN, DA, ME, TN and CT, in the South East of England. The South East England region comprises of over 100 Delivery Offices and a Mail Processing Plant with over 7,500 employees in total, including over 250 managers. It’s a big business in its own right with bags of potential for an ambitious HR professional to make a difference. 


This is a hybrid role and you will be required to travel throughout the South East region of England. Additional travel maybe required to support business needs. Frequent travel to Gatwick Mail Centre will be required for team meetings.

About You

To be successful in this role, you will have the following skills and attributes.

CIPD qualified with experience as a Senior HRBP in an operational environment 

Evidence of excellent relationship and stakeholder management skills gained in a senior HRBP role, including the ability to quickly establish relationships  and influence people at all levels of an organisation
Ability to provide business insights by absorbing substantial amounts of complex information quickly and accurately to enable you to effectively influence    senior stakeholders to take appropriate action 
Experience of operating in and delivering change in a highly unionised environment
Ability to juggle multiple priorities across a wide span and spectrum of accountabilities
Will thrive in a complex and demanding environment and have the ability to handle conflict situations effectively
Possess the confidence and ability to effectively challenge senior leaders and peers
Ability to cope with ambiguity and to champion change

Experience of working as a HR professional in a large organisation (with c10,000 people), 
Track record of working in a matrix ideology, across multi-sites 
Proven ability to use data to recommend to Senior Leadership Teams where action should be focused
Experience of working with a shared services HR function.


As a key member of the Regional Leadership Team you will work alongside the Regional Operations Director to promote a culture that delivers on promises and, through this, supports a trusting workplace and great working relationships at all levels which deliver excellent customer service and business performance.

As a Subject Matter Expert, you will provide informed HR consulting to the Regional Operations Director and other key stakeholders to ensure that business and people plans and priorities are aligned for success. 

You will use robust management information to provide insight, challenge and potential solutions to operations on key people issues to stimulate behavioural change and the prioritisation of action to drive improvement against the people priorities.

You will work collaboratively with the Regional Leadership Team to ensure the successful deployment of our cyclical people processes including compensation, engagement, performance management, talent and succession.

As an advocate of continual professional development you will work alongside the Regional Operations Director to build the capability of the Leadership Team to drive higher performance and deliver business goals.

You will work with HR colleagues to lead and/or support on people change and management projects, which may include proactively engaging with Trade Unions to mitigate risk and diffuse any potential conflict.


Extra Benefits

Generous holiday entitlement of 27.5 days (plus bank holidays), increasing with years completed service
Company pension scheme with competitive contribution rates 
RMG Share Schemes - partnership and matching share offer
Family friendly support - enhanced maternity pay, paternity leave, adoption leave, shared parental leave and childcare vouchers
Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
Supportive and generous company sick pay
Access to our Feeling First Class service, providing both mental and physical wellbeing support
Lifestyle benefits - You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products.

You make regular payments from your salary, and so could save on tax*.  
Financial support - information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans*
Your peace of mind with - Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner.
Free & discounted RMG products - free keep safe & redirection, partner discounts 
Free stamps at Christmas
*Available only to perm employees



Your career in safe hands

At Royal Mail we value our people and we want our people to be proud to work for our businesses. 

We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.


An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations. 


Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate. 

For more information about Royal Mail’s values of being positive, brilliant and part of it, please click on the link below:
About Us (


Next Steps



Closing Date: 30th November 2022 Please note, this advert may close early if the appropriate number of applications has been reached.

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