Employee Relations Case Manager - Location Flexible / Hybrid Working

Date: 11-May-2022

Location: GB, TBC

Company: Royal Mail Group

Job reference number 262861
Employee Relations Case Manager - Location Flexible / Hybrid Working
Salary from £24,500 - £33,000 p/a dependent on experience, plus a potential 10% bonus, 25 days annual leave (with options to purchase more) and pension
Full time – 35 productive hours per week
Location flexible / hybrid working with a blend of on-site and remote working. 



At Royal Mail we have served our communities for over 500 years, helping to lead and transform the postal delivery market on a global scale. Our journey to improve never stops, and that’s where we need you.


We are currently innovating and transforming our business for the future, adapting towards a parcel delivery market, as well as taking environmental responsibility for our impact as a business. To get there, we need exceptionally talented, bright, and driven people.


We have an exciting opportunity to join a newly established team to support our business transformation and be part of shaping employee relations (ER) case management for our Operation.


About the role
As one of our new ER Case Managers, you’ll work with our operational managers to support the management of a variety of ER cases, enabling Operations to deliver their people-based accountabilities. 


In this challenging new role, you’ll provide practical HR support to various levels of management within the operational population. In addition to managing and taking ownership of a variety of ER cases, you’ll also provide input into ER case management best practices to drive improvements. Your case work will touch on all aspects of ER, for example, conduct, grievances, long term absence, and bullying and harassment etc. You’ll also work closely with our Advice and Support Teams to help drive case resolutions.


With circa 150,000 employees in Royal Mail Group (RMG), the scale of our business is immense. As a result, we’re looking for individuals who can effectively take on high volumes of work, managing a variety of cases and internal stakeholders at any one time. 


We're recruiting country-wide following a hybrid working model, with a blend of on-site and remote working. 


About you
To be truly successful in this role, you’ll possess the following skills and experience:


•    Strong knowledge of, and experience in, ER
•    Ability to quickly engage with and build strong stakeholder relationships
•    Strong communication skills, with the ability to effectively manage a variety of stakeholders to influence decision making 
•    IT literate, with the ability to pick up new systems quickly
•    Customer focussed with ability to deliver a high-quality service
•    Strong planning and organisation skills, able to effectively multi-task
•    Resilient, with the ability to constructively challenge others as appropriate


Desirable criteria
•    CIPD or equivalent qualification
•    Experience working with trade unions 


Next steps
We currently plan to hold interviews w/c 6th June 2022


About Us
At Royal Mail we connect companies, customers, and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 30 million addresses. As one of the UK’s leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.


We are an inclusive employer with equality, diversity, and fairness at the heart of our values. We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants.




For more information on Royal Mail Group and our values please click here: https://jobs.royalmailgroup.com/content/About-Us/?locale=en_GB


Closing Date: Sunday, 29th May 2022. Please note, this advert may close early if the appropriate number of applications has been reached.


Job Segment: Employee Relations, Manager, Human Resources, Management