Production Supply Manager - Exeter Mail Centre

Date: 15 Sep 2023

Location: Exeter, GB, EX2 7XX

Company: Royal Mail Group

Job reference number 300300

Production Supply Manager - Exeter Mail Centre

Salary c£37,678, 10% bonus potential, 25 days annual leave and pension
Full time
Exeter Mail Centre, Sowton Industrial Estate, Exeter, EX2 7XX



At Royal Mail we Delivery More.


About the role


Reporting to the Optimised Production Leader, the Production Supply Manager is part of the Plant Production Control team, responsible for resource planning and fulfilment to support the efficient operation of the Plant. You'll manages a team of administration staff and will be responsible for Plant resource planning and fulfilment, including all elements of absence management, proactive front line training needs identification and scheduling. Accountable for the accuracy and integrity of all hours data recording and measurement. You'll be responsible for ensuring adherence to HR Business Policy on all operational resourcing issues.

The main purpose of this role is to:


  • Facilitate the daily, weekly & monthly resourcing of the Plant in a cost effective way using innovative staffing solutions
  • Work with the Production Demand Manager (PDM) and shift managers to forward forecast and deliver Plant resourcing requirements to a six month plan and aligned to key events e.g. Christmas and other seasonal events (plan at least to end of financial year + forward planning for next year plan – to fit in with Finance requirements)
  • Work with the PDM and shift managers to ensure robust plans are in place for seasonal events to ensure clearances are maintained
  • Analyse hours trends to identify efficiency improvements (needs to be working in conjunction with Finance Analysts to ensure any changes cost in)
  • Ensure opportunities for cost reduction are supported by the resourcing plan
  • Support shift managers in identifying front-line skills gaps and ensure requisite training is requested and received
  • Maintain the integrity of all resourcing databases and systems e.g. People Systems Portal
  • Ensure all hours data recording and reporting is robust and to Business standards and timescales
  • Oversee the allocation and effective management to time of all people cases; attendance procedure, conduct, B&H and grievance
  • Develop partnership working with HR and HR services to ensure effective management of pay issues, Plant training and recruitment
  • Undertake legislative requirements for the monitoring and implementation of the Working Time Directive to ensure legal requirements are met


About you


To truly excel in this role, you’ll possess, and be able to evidence, the skills and experience listed below: 



  • Extensive knowledge of Operations hours forecasting processes and systems
  • Excellent knowledge or HR policies
  • Working knowledge and understanding of World Class Mail (WCM) tools and techniques
  • Sound knowledge of Recruitment and Interviewing Techniques (RIT)
  • A good understanding of the Working Time Directive, Data Protection Act and other relevant Employment legislation including that relating to the temporary/casual recruitment of overseas students/workers and their right to work in the UK



  • Strong leadership skills with ability to coach, develop and support others
  • Strong data analysis and interpretation skills, with ability to present meaningful analysis to others
  • Strong people skills, with ability to build effective relationships across all levels
  • Able to develop plans, assess risks & issues and deploy to cost, quality and timescale parameters
  • Good IT literacy, with ability to use standard Business applications



  • A good working knowledge of the Plant operations and resource planning
  • Human resources direct or indirect experience
  • Understanding of WCM tools and techniques desirable
  • The ability to convey specific knowledge, with a clear objective, maintaining the focus of the team


Extra Benefits

•    Generous holiday entitlement of 25 days (plus bank holidays), increasing with years completed service
•    Company pension scheme with competitive contribution rates 
•    RMG Share Schemes - partnership and matching share offer
•    Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
•    Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
•    Supportive and generous company sick pay
•    Access to our Feeling First Class service, providing both mental and physical wellbeing support
•    Lifestyle benefits - You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax*.  
•    Financial support - information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans*
•    Your peace of mind with - Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner
•    Free & discounted RMG products - free keep safe & redirection, partner discounts 
•    Free stamps at Christmas
*Available only to perm employees


Your career in safe hands

At Royal Mail we value our people and we want our people to be proud to work for our businesses. 

We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.


An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations. 


Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate. 


For more information on Royal Mail Group and our values please click here:


Next Steps


Closing Date: 30th September 2023. Please note, this advert may close early if the appropriate number of applications has been reached.

Job Enquiries: 
Recruitment Enquiries:


The next stage of the selection process will be a face to face interview consisting of competency based and role specific questions. We plan to hold interviews on w/c 23rd October 2023. 


We don’t expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we’d love to learn more about you.


Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. 


We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.



For more information on Royal Mail Group and our values please click here:



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