Work Area Manager (Nights) - Exeter Mail Centre

Work Area Manager (Nights) - Exeter Mail Centre

Salary starting at £34,602, 10% bonus potential, 25 days annual leave, defined contributions pension scheme, and a shift allowance of up to £862.48 per month pro rata

Full time

Permanent

Exeter Mail Centre, Osprey Road, EX2 7XX

As a Work Area Manager, you will work in our busy Exeter mail centre and be responsible for managing operations in a specified area, overseeing 35 staff in total across several shifts.

What does the role involve?
Leading a dedicated team of 35 full and part time employees, you will hold regular one to one and team meetings and review the area’s performance and plans on a daily basis. Championing health and safety initiatives, increasing efficiency, and identifying areas of improvements will be essential to your role. 

Supporting the Shift Manager, you will provide a high quality of service to our customers and ensure all operational targets are met. You will have line management responsibility and the role will involve managing your team’s sick absence, attendance, training and development and will get involved in our programme of continuous improvement.

What skills and experience are we looking for?
As this is an extremely interesting and varied role, we are looking for candidates who are flexible, can work under pressure and possess excellent leadership and communication skills. As a leader within the business, you must demonstrate evidence on your CV of the following: 

Leadership Focus: Ensures the basics are right, takes a 'one company' approach, creates positive energy, implements strategy, takes account of relevant issues.  Uses platforms to recognise superstars, appeals to both the heart and the brain when communicating.
People Focus: Understands the value of diversity & inclusion, uses delegation, coaching, empowerment and feedback, identifies and developing talent, collaborates, takes time to know and understand others needs and perspectives, ensures a supportive environment where achievements are recognised.
Resilience Focus: Is approachable, provides re-assurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, is positive and realistic even under pressure.
Achievement Focus: Ensures 'best day every day' by implementing standards of excellence, asks questions of others, shares learning, provides guidance.  Builds confident teams using a coaching style and ensures others are held accountable.  Uses resources to ensure delivery.  Keeps promises.  Is trusted by teams and colleagues.
Improvement Focus: Implements transformation, reduces costs and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, implements new processes and services to meet changing customer needs.
Customer Centric Focus: Implements a customer-first culture, introduces ways to improve the customer experience, puts the customer at the heart of decision making, monitors goals for customer service, promotes investment and change which improves the end to end customer experience.

Shift pattern

Monday to Friday 23:18 – 07:30.

A degree of flexibility may be required to enable training and upskilling to take place and to meet the needs of the business.

Application process
If you are interested in applying, please complete your application online and submit your current CV.

Please note: If you are currently employed by Royal Mail, you must apply via the internal careers site or your application will not be processed accordingly.

Assessment
Your face to face assessment is designed to enable you to showcase your suitability for management positions within Royal Mail. You will take part in a capability-based interview and a short management scenario exercise more details of which will be provided on the day.

Benefits

In return, we offer an excellent salary and benefits package, and you will also be entitled to a Shift Allowance of £862.48 per month pro rata.This will be an excellent opportunity for you to develop your managerial skills and you will be supported for future career development.