Works Co-ordinator / Planner - Leeds / Remote Working

Date: 20 May 2023

Location: Leeds, GB, LS10 1AZ

Company: Royal Mail Group

Job reference number 293789

Salary: £22,164 per annum, up to 6% performance related bonus and 22.5 days annual leave plus bank holidays
Pension scheme, on site parking and gym

Full time, 37.5 hours per week, between 06:00 – 16:00, Monday to Friday. 


Leeds Mail Centre, Leodis Way, Leeds, LS10 1AZ


Royal Mail Property & Facilities Solutions is responsible for maintaining and upgrading one of the largest corporate real estates in Europe and we work to the highest standards to ensure that our buildings follow legal and industrial regulations.


The role


The Facilities Management team based at Leeds Mail Centre, are responsible for the maintenance of c1,200 sites which includes local delivery offices, fleet workshops, admin building and our new, fully automated parcel super hubs. 


To ensure the high standards are sustained, we have a vacancy for a Facilities Management (FM) Works Co-ordinator who is responsible for the coordination of FM activities which support the completion of engineering and building maintenance work across the Royal Mail Group estate. 


Working in a fast-paced environment, with demanding timescales, you’ll coordinate and despatch jobs to engineers, monitor all building maintenance work requests, ensuring engineer scheduling plans are accurate, achievable and jobs are carried out in an efficient way. Liaising with sub-contractors, managed agents and the hire team, you’ll ensure the works are completed on time, identify jobs at risk and escalate where appropriate to ensure targets are met.


Using your first-class customer service skills, you’ll accurately manage queries by email, telephone, teams, and face to face and work alongside the Helpdesk, Engineering and customers to ensure resource and productivity are maximised, whilst providing a seamless end to end customer experience. 


Flexibility is key as you’ll be expected to cover varying tasks as required including annual leave cover and volume demands across other team areas. 


About you


You need to demonstrate the following skills and experience on your CV:
•    Customer focused with a first-class telephone manner.
•    Customer service and administration experience. 
•    Knowledge of Facilities Management services and work scheduling would be beneficial.
•    A confident communicator with strong conflict management skills.
•    Good organisation and problem-solving skills.
•    Experience of working with Microsoft Office packages, in particular Excel (filters and formulas), excellent keyboard skills and a high level of accuracy. 
•    Ability to prioritise workloads and manage multiple tasks.
•    Ability to attend the Leeds office 3-5 days a week.




We are operating a hybrid approach to attendance and you will be required to be in the Leeds office 3 days a week with home/remote working option for the remaining 2 days. Additionally, all training will be conducted on site in Leeds (this may be full time for the duration of the training). Please note, this hybrid approach may change, subject to business requirements and you need to be fully flexible and if required, attend the Leeds office 5 days a week.
Leeds Mail Centre is located just off the M1 and has on-site parking for its staff. Its within close proximity to the city centre and has a frequent public transport links. There is an on-site gym and canteen facilities. 


Closing Date: Wednesday 14th June.  Please note, this advert may close early if the appropriate number of applications has been reached.


About Us
Royal Mail Property & Facilities Solutions is responsible for upgrading and safely maintaining one of the largest corporate real estates and property portfolios in Europe, with over 2,600 sites. We pride ourselves in working to the highest standards of both technical assurance and customer service.  It’s our job to support Royal Mail in being the best delivery company in the UK and that it is fit for delivering to 29 million addresses nationwide, six days a week. Through our core delivery pillars of Real Estate & Value Generation, Property Programmes & Projects, and Workplace Services, Royal Mail Property & Facilities Solutions plays a key role in keeping the mail moving. Royal Mail Property & Facilities Solutions employs 3000 employees and is owned by Royal Mail Group Ltd.


For more information on Royal Mail Group and our values please click here:



Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. 


We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.



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