Account Manager (Key Accounts) - London (Hybrid) - Permanent

 

Job reference number 310924

Account Manager (Key Accounts) - London (Hybrid) - Permanent
Competitive salary 
Car allowance of £4500 or £4000 cash equivalent, full family private healthcare, annual bonus potential, generous annual leave offering of 25 days, plus bank holidays, increasing to 30 days after 10 years service , company pension scheme with highly competitive contribution rates
 Permanent, Full time 

This is a Hybrid working role, with a requirement to attend client visits both within your portfolio area (London) and further related sites. Due to the nature of the role, it is required that you live within a reasonable commute to London and hold a Full Valid UK Driving Licence.

Fuel your career with Royal Mail as a Key Account Manager. Drive success, build lasting partnerships, and be the force behind our legacy of excellence in postal and logistics solutions.

Are you a confident self-starter, able to inspire and communicate with enthusiasm and passion? Do you have previous account management experience, teamed with strong sales customer and portfolio planning skills? If so, we would love to hear from you!

This is a Hybrid working role, with a requirement to attend client visits both within your portfolio area (London) and further related sites. Due to the nature of the role, it is required that you live within a reasonable commute to London and hold a Full Valid UK Driving Licence.

About the role
As an Account Manager in Key Accounts, you will effectively manage a portfolio of large customers. You’ll  deliver revenue and business targets, including major deals for Parcels and International.

Managing a blend of existing and development customers, you’ll represent the voice of the customer across the team and stakeholders. You will effectively manage customer interactions with Business Development Managers, Operations, CE, Business Units and others.

You will deploy Sales win plan/Portfolio plan tools to increase share of spend, improve, and enhance customer satisfaction, mitigating competitor challenges, enhancing the role of Royal Mail, and deploying customer specific-products and pricing solutions.

You will successfully deploy new products, campaigns, and solutions, collaborating with third parties to maximize opportunities where required. 

You will provide accurate monthly and full year revenue forecast and reporting, ensuring that sales standards for CRM management, Reward/Commission Management and ways of working are adhered to.

About you
To truly excel in this role, you’ll possess, and be able to evidence, the skills and experience listed below:

•    High levels of business acumen and the ability to identify and act upon emerging trends.
•    Strong sales customer & portfolio planning skills
•    Self-starter and capable of operating with ambiguity and a high degree of autonomy
•    Inspires and communicates with enthusiasm and passion even in difficult situations
•    Commercially shrewd, with a challenger attitude that is focused on getting the best deal for RMG
•    Excellent written and presentation skills with the capability to create compelling briefs, pitches, presentations & business cases.
•    Strong negotiation skills and a single-minded focus on revenue and profit generation
•    Good knowledge of the customer value chain and an ability to identify and realise customer

Experience
•    Extensive Sales experience
•    Good understanding of the parcel industry products and services
•    Proven track record of consistent delivery against targets

Qualifications
•    Level 4 – 6 Sales Qualification or a related commercial field (desirable or working towards)
•    ISP (Institute of Sales Professional) Registered Sales Professional (desirable or working towards)
•    ISP (Institute of Sales Professional) Certificate in Sales Professional (desirable or working towards).
•    Flexible on travel with a full valid UK driving licence

We don’t expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we’d love to learn more about you. 

Extra Benefits
•    RMG Share Schemes - partnership and matching share offer
•    Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
•    Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
•    Supportive and generous company sick pay
•    Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
•    Lifestyle benefits - You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax*.  
•    Financial support - information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans*
•    Your peace of mind with - Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner
•    Free & discounted RMG products - free keep safe & redirection, partner discounts 
•    Free stamps at Christmas
*Available only to perm employees

Your career in safe hands

At Royal Mail we value our people and we want our people to be proud to work for our businesses. 

We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.

An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations. 

Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate. 

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Next Steps

The next stage of the selection process will be an interview consisting of competency based and role specific questions, alongside presentation of a pre-assessment task. 

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people. 

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. 

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: Monday 6th May 2024. Please note, this advert may close early if the appropriate number of applications has been reached.

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