Business Analyst

Date: 10-May-2022

Location: London, GB, EC1A 1AA

Company: Royal Mail Group

Job reference number 234423


Business Analyst


Full time


London or Chesterfield with hybrid working

Job title – Business Analyst

We’re passionate about harnessing technology to deliver the best possible results for customers. The business is in an exciting period of transformation and making the most of resources and innovation is fundamental to evolving and delivering the best possible service across the UK and Europe. With a proud history of serving the UK, Royal Mail has been able to thrive by continuously adapting and adopting the most advanced tech. At Royal Mail Technology, we’re playing an exciting role in taking the next steps. 

With so much growth in parcels and e-commerce, we have a vision for the future, and we need talented and ambitious people, like you, to help us get there. We know how to support business and communities - and we need to be agile to achieve our goals. We’re focusing on investing in the tech, processes and people that are going to help us achieve great things together. By joining us, you will be driving meaningful change, pushing forward our transformation to become a more agile and customer focused team. We face new challenges every day. But we overcome them together, which brings incredible satisfaction and reward as we deliver more innovation, products and essential services for millions of customers across the UK

Job Purpose


Accountable for managing key business stakeholders to define requirements for change initiatives aimed at improving processes and systems ensuring alignment to business benefits and assuring quality delivery & testing of these requirements.

In this role you will:


  • Lead the facilitation of business workshops to elicit, challenge, develop and convert business, functional, and non-functional requirements into process/systems solutions considering IT and business drivers
  • Ensure all documented requirements are delivered in a clear, concise, and timely fashion, suitable for handover to the Project delivery teams including Solution Architects and Test Leads
  • Ensure that the requirements acceptance criteria, integrity and traceability is maintained throughout the project lifecycle working alongside both internal and external suppliers
  • Drive qualification and quantification of business benefits relating to requirements for change and improved business processes, including impact assessment of change requests to scope and requirements
  • Accountable for documenting the requirements and design for Operations IT projects
  • Ensure the quality & timeliness of the analysis, requirements, specifications & acceptance criteria produced, whilst supporting risk and issue management
  • Bring flexibility and a positive attitude towards delivery of services in a fast-paced environment with inherent risks and a number of stakeholders with differing views of success.
  • Maintain subject matter expert knowledge of at least one key Business area
  • Challenge stakeholders in order to maintain a balance between cost of delivery, time to delivery and quality of what is required to deliver optimum requirements

 Qualifications and experience required:


  • Experience of delivering Business Analysis within technology projects which have successfully implemented change into multiple and integrated systems affecting multiple business stakeholders
  • Strong leadership with demonstrable experience in leading meetings / discussions with stakeholders of all levels
  • Understanding and experience of software delivery for consumer facing business solutions 
  • Previous industry experience is beneficial but not essential
  • Ability to build strong relationships with people, collaborate closely with their team to progress towards a common goal of delivering the change
  • High degree of competency in business analysis skills, including requirements gathering and engineering, process mapping and modelling, data analysis and modelling, benefits mapping and realization, root cause analysis, acceptance criteria definition and assuring test cases. Has an appropriate qualification in Business Analysis or is prepared to study towards one
  • High degree of competency in using business analysis tools such as Visio, PowerPoint, Excel, Word and Jira and any other industry standard tools
  • Has a thorough understanding and experience working as a Business Analyst in both Agile and Waterfall project methodologies producing user stories, use cases or requirements matrices as appropriate



We are an inclusive employer with equality, diversity and fairness at the heart of our values and we’re proud to be recognised in The Times Top 50 Employers for Women 2021 for the 8th consecutive year. We welcome applications from individuals from diverse backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants. 

We are happy to support flexible working and would welcome having a conversation with you about how we could support your needs. The way we work is evolving and needs to suit everyone, working with us, you can create a flexible and accessible solution that helps you do your best work.


For more information on Royal Mail Group click here

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