Contract Manager (Materials and Hire Portfolio) - Remote Working/National Role

Date: 19-Jan-2023

Location: London, GB, ME1 1AA

Company: Royal Mail Group

Job reference number 292227

Contract Manager (Materials and Hire Portfolio) - Remote Working/National Role

£55,000 - £65,000 (subject to experience) per annum, £6,809 car allowance, healthcare and 15% bonus potential

22.5 days annual leave plus bank holidays 

Full time, 37.5 hours per week


Remote Working with UK travel



Royal Mail Property & Facilities Management have a vacancy for a Contract Manager who will be accountable for the leadership and management of third-party FM service contracts for the Materials and Hire portfolio. 


With over 2,600 sites, Royal Mail has one of the largest corporate real estate and property portfolios in Europe. A large estate results in a substantial reactive hire and materials requirement, usually in support of a failure of core services e.g. temporary heating, temporary air conditioning, portaloos.


The role
As Contract Manager, you’ll be responsible for the management of third-party contractors engaged in the supply of materials to support the PFS Ltd and engineering operations across a range of Engineering, Fabric, Fire and Security disciplines.  This may be direct to site suppliers or retail/trade providers which the teams will use on a regular basis.  


As a Senior member of the Facilities Management (FM) Management team, you’ll provide credible and effective leadership for FM service delivery and customer issue resolution.  You’ll develop and maintain excellent relationships with internal customers and 3rd party suppliers to improve efficiencies and reduce costs.


You’ll be the driver of safe working practices within the Materials and Hire portfolio and be accountable for the successful delivery of external FM service contracts to agreed budgets, ensuring customer satisfaction and contract performance measures are met and exceeded.


Working closely with procurement, Legal, Finance and Royal Mail Operations, you’ll manage the day to day contractual and commercial interface between Property & Facilities Solitons (PFS) Ltd and all the 3rd Party service partners and take the lead in a review of PFS Ltd suppliers to rationalise the supply chain, implement better unit prices and drive transformation.


Other accountabilities include:

•    The quality, operational, H&S and commercial performance, effective account management and associated relationships for a range of third-party contract FM services with a national value upwards of £6m per annum.
•    Ensuring that the service partners deliver the contract requirements, monitoring KPI’s and analysis of the management information.
•    Managing specification changes, formal notifications of change, price book variations, PO raising, contract administration, eProcurement changes and performance requirements.
•    Participate in an out of hours ‘on call’ rota on a regular basis with other senior managers in PFS Ltd.
•    Carry out regular site visits and audits to ascertain the effectiveness of PFS Ltd third-party supply chain services with input from operational colleagues and RM customers and produce reports following these visits and manage the tracking of resolution of issues and queries raised’
•    Act as the point of contact for contractual, commercial, and service queries associated with the contracts, acting as a Subject Matter Expert (SME) to the PFS HD, Operations and Senior Managers.


Remote working with responsibility for all UK sites. This may involve extensive travel as and when required.


About you
You need to demonstrate the following skills and experience on your CV:

•    Proven experience from a large, multi-site, materials and hire industry background.
•    Knowledge of owned FM services – e.g., waste legislation, contract life cycle planning and contract & large FM account management.
•    Excellent knowledge of Health, Safety and Compliance legislation relating to the FM services industry.  
•    A Degree or Relevant Technical qualification at or above NVQ level 5 and extensive operational experience at a relevant leadership level within property, FM contracting or similar.
•    Demonstrable experience of budget management, with a proven history of effective cost management and margin achievement, analytical skills, with the ability to review and analyse performance data, budget information.
•    Strong presentation skills and communication, with the ability to effectively create and deliver effective written reports and verbal presentations.
•    Excellent leadership skills, with the ability to positively negotiate, influence delivery teams and customers. 
•    Excellent customer management, relationship management.


Closing date: Monday 30th January. Please note, this advert may close early if the appropriate number of applications has been reached.

Interview dates: We plan to hold first stage interviews 10th/13th February


About Us
Royal Mail Property & Facilities Solutions is responsible for upgrading and safely maintaining one of the largest corporate real estates and property portfolios in Europe, with over 2,600 sites.


We pride ourselves in working to the highest standards of both technical assurance and customer service.  It’s our job to support Royal Mail in being the best delivery company in the UK and that it is fit for delivering to 29 million addresses nationwide, six days a week.


Through our core delivery pillars of Real Estate & Value Generation, Property Programmes & Projects, and Workplace Services, Royal Mail Property & Facilities Solutions plays a key role in keeping the mail moving.


Royal Mail Property & Facilities Solutions employs 3000 employees and is owned by Royal Mail Group Ltd.



For more information on Royal Mail Group and our values please click here:



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