Domain Demand Analyst

Date: 15-Feb-2021

Location: London, GB, EC1A 1AA

Company: Royal Mail Group

Job reference number 156882

Domain Demand Analyst

Full time




Domain Demand Analyst


The Royal Mail Technology team is passionate about delivering high-quality products and outstanding digital experiences to our customers. Cutting edge technology is fundamental and key in helping us achieve our objective to be recognised as the best delivery company in both the UK and across Europe.

Our award-winning Technology team is at the heart of delivering a transformational journey at Royal Mail. The traditional letters business is declining, but our recent performance and the growth in parcels demonstrates that there is an opportunity for Royal Mail that we can capture, but we need to move quickly. By joining Royal Mail, you will be helping to implement meaningful change, pushing forward with our transformation to become a more agile and even more customer focused business, while delivering more innovation, products and services for our customers. You will be working for a brand that’s a household name and a critical part of the UK’s infrastructure. 


Job Purpose


  • We are looking for an experienced Demand Analyst/Manager to join our growing Data and Engineering team to have key role in the end to end delivery of the data strategy at Royal Mail, working alongside our Domain and Product Owners and Delivery Managers.
  • You will ensure relevant quality information is presented to a high standard to support the governance and delivery of several products within Data and Engineering
  • You will coordinate work requests (demand), resourcing, and performance reporting enabling effective product delivery and proactive stakeholder engagement across the Data and Engineering domain portfolio.


In this role you will:


  • Drive the platform operating processes relating to demand and resource management to support efficient product delivery
  • Manage the adoption of capacity-based cross charging
  • Provide clear financial summaries highlighting variances from budget and risks and opportunities
  • Ensure demand requests are assigned, estimated in a timely manner, and the costs are fed back and agreed with the relevant stakeholders
  • Run planning/prioritization sessions to drive decisions on internal team allocation and recruitment
  • Coordinate team utilization reporting and budget monitoring in alignment with Technology Resource Management and Finance 
  • Manage Planview updates and lead on reinforcing best practice of time recording across the team
  • Make recommendations to support the continuous improvement to the platform operating model
  • Track and report agreed key platform and delivery team performance metrics
  • Support roadmap and release planning for the portfolio of work and managing interdependencies across product teams


Qualifications and experience required:


  • Demonstrable experience within a PMO function or similar role with a focus on:
  • Driving the platform operating processes
  • Resource management
  • Demand management
  • Onboarding of staff
  • Management of Delivery status’
  • An ability to present both qualitative and quantitative information clearly and fluently to senior stakeholders.
  • Ideally you will have had previous experience with JIRA, Confluence, MS Excel and PowerPoint toolsets.
  • Full project lifecycle experience.
  • Familiarity with Agile delivery models such as Scrum, Kanban and Lean Start-up.


Our technology vision is to “Enable, Digitise, Realise”
We are an inclusive employer with equality, diversity and fairness at the heart of our values and we’re proud to be recognised in The Times Top 50 Employers for Women 2020 for a 7th consecutive year. We welcome applications from individuals from diverse backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants. 
We are happy to support flexible working and would welcome having a conversation with you about how we could support your needs.



For more information on Royal Mail Group click here


Closing Date: . Please note, this advert may close early if the appropriate number of applications has been reached.



Job Segment: Engineer, Engineering