Facilities Management Contract Manager

Job reference number 322115

Facilities Management Contract Manager

Competative salary, £6,809 car allowance per annum, potential 15% bonus, heathcare, 22.5 days days annual leave plus bank holidays

Full time, 37.5 hours per week

Permanent

UK nationwide/remote working, with travel

Royal Mail Property & Facilities Solutions provides a complete range of facilities management services to Royal Mail and Parcelforce. 

With c1850 properties, across the UK, Royal Mail’s portfolio is one of the largest corporate estates in Europe. With a diverse property portfolio from local delivery offices, corporate offices, vehicle garages, rail hubs, and our new state-of-the-art fully automated parcel superhubs.

We have a vacancy for a Facilities Management Contracts Manager who is accountable for the leadership and management of third-party FM service contracts (ground maintenance, pest control and yard interceptors cleaning and management) across the UK Royal Mail estate. 
 

The role

The Contracts Manager is a key senior member of the FM management team, providing credible and effective leadership for FM service delivery and customer issue resolution.  

As FM Contracts Manager, you’ll be accountable for the successful delivery of external FM service contracts to agreed budgets, ensuring customer satisfaction and contract performance measures are exceeded, supplier relationships are developed and maintained. 

Accountabilities: 

• Manage the quality, operational, H&S and commercial performance, effective account management and relationships for a range of third-party contract FM services, including attendance at monthly, quarterly and annual supplier meetings.
• Managing specification changes, formal notifications of change, price book variations, PO raising, contract administration, eProcurement changes and performance requirements.
• Lead on the development of Customer and Business Specifications for services; working with Procurement and Legal teams for sourcing strategies.
• Act as the point of contact for contractual, commercial, and service queries associated with the contracts, acting as a Subject Matter Expert.
• Act as a proactive member of the FM Management team, taking the lead on improvement programmes and projects. 
• Create and distribute key management information on a regular basis following supplier reviews and performance.
• Participate in an out of hours ‘on call’ rota on a regular basis.
• Carry out regular site visits and audits to ascertain the effectiveness of PFS Ltd third-party supply chain services with input from operational colleagues and RM customers. 
   

Location - Nationwide, remote working with travel to UK sites on a regular basis

About you

• A Degree or relevant technical qualification at or above NVQ level 5 and a minimum of 5 years operational experience at a relevant leadership level within property, FM contracting or similar.
• Knowledge of owned FM services, e.g., grounds maintenances, pest control services, relevant legislation, FM payment mechanisms, contract life cycle planning and contract & large FM account management.
• Demonstrate experience of supply chain management, specification and whole life cost.
• Excellent knowledge of Health, Safety and Compliance legislation relating to the FM services industry.
• Strong presentation skills and communication, with the ability to effectively create and deliver effective written reports and verbal presentations. 
• Excellent leadership skills, with the ability to positively influence and negotiate.
• Ability to identify improvement, recommend and deploy change.

Closing date: Sunday 2nd February 

This advert may close early if the appropriate number of applications has been reached.

About Us

Royal Mail Property & Facilities Solutions employs 3000 employees and is owned by Royal Mail Group Ltd and  is responsible for upgrading and safely maintaining one of the largest corporate real estates and property portfolios in Europe, with over1800 sites.

We pride ourselves in working to the highest standards of both technical assurance and customer service.  It’s our job to support Royal Mail in being the best delivery company in the UK and that it is fit for delivering to 29 million addresses nationwide, six days a week.Through our core delivery pillars of Real Estate & Value Generation, Property Programmes & Projects, and Workplace Services, Royal Mail Property & Facilities Solutions plays a key role in keeping the mail moving.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. 

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.  We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

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