Head of Data Insights

Date: 10 Feb 2024

Location: London, GB, EC1 1AA

Company: Royal Mail Group

Title: Head of Data Insights

Location: London (Hybrid)


Royal Mail delivers more than our competitors put together. Yet we have ambitious plans to grow market share both at home and globally, whilst transforming our UK operation to increase efficiency and profit. Our strategy clearly sets out these plans – data and technology is pivotal to its success and this is a key role within that.


We have just started a major programme to digitise our customer to recipient pipeline – this will leverage major investment in IoT, computer vision, advanced analytics and AI – to leapfrog competition and further advance our 500+ year old institution.


As the Head of Data Insights, you be in an exciting new role and will lead a Data Insight centre-of-excellence to identify both strategic opportunities and execute targeted rapid value realisation initiatives.


With 5 Direct Reports and a Matrix influence of up to 100 data and tech resources you will be an integral part in leading the data function with a companywide influence.


You will be the link between strategy and execution, equally comfortable discussing group wide transformational opportunities at board level and influencing specialist teams to convert data-led insight to action.




  • Working directly with our CTO, you will be a hands-on leader of data science, analytics, and visualisation experts, with a relentless focus on data-driven change.
  • You will provide a data-led arguments to influence and inform our organisations strategic direction.
  • Propose and/or validate hypothesis of value, transition to projects in order to enhance profitability.
  • Positively challenge and influence Executive Board and their Directors to optimise our strategy and transformation.
  • Curate a backlog of opportunities suited to data science and analytics techniques, working in partnership with Transformation Design Leads to confirm strategic alignment.
  • Develop a team of experts proficient in modern established tooling to yield accelerated value (e.g. Python, PyTorch, BigQuery, Spark, Stream based real time processing, native reporting in line with our cloud-first strategy).
  • Identify applied innovation products and opportunities
  • Monitor our ongoing operational and commercial effectiveness and profitability via application of data, and recommend changes to create improved or new value


Skills and Experience


  • You should be an experienced line manager within a data science and analytical insight’s function.
  • Confident in communicating data-informed opportunities to business stakeholders and non-technical audiences.
  • Champion of good practices for producing reproducible analyses and reliable data science systems.
  • Knowledge of and practical experience applying advanced statistical modelling and experimentation to produce data-driven, evidence-based insights.
  • Ability to manage a large and varied workload and easily multi-task and delegate where appropriate.
  • Influencing investment and leading design on large scale digital transformation.
  • Familiarity with data science and analytics on cloud computing platforms (e.g GCP, Azure).
  • Experience developing end-to-end advanced statistical, machine learning and optimisation systems including data cleansing, exploratory data analysis, model development, evaluation, visualisation and monitoring.


What we offer you…


  • Competitive Salary
  • 18% Bonus
  • Competitive Pension Scheme
  • Car allowance (or cash alternative)
  • Hybrid Working (2-3 days in office)
  • Private Healthcare
  • 27.5 days holiday (plus the option to buy more)
  • And many more benefits!






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