Project Manager

Date: 23-Aug-2021

Location: London, GB, EC1A 1AA

Company: Royal Mail Group

Job reference number 203894


Project Manager


Full time



Job title – Project Manager

We’re passionate about harnessing technology to deliver the best possible results for customers. The business is in an exciting period of transformation and making the most of resources and innovation is fundamental to evolving and delivering the best possible service across the UK and Europe. With a proud history of serving the UK, Royal Mail has been able to thrive by continuously adapting and adopting the most advanced tech. At Royal Mail Technology, we’re playing an exciting role in taking the next steps. 


With so much growth in parcels and e-commerce, we have a vision for the future, and we need talented and ambitious people, like you, to help us get there. We know how to support business and communities - and we need to be agile to achieve our goals. We’re focusing on investing in the tech, processes and people that are going to help us achieve great things together. By joining us, you will be driving meaningful change, pushing forward our transformation to become a more agile and customer focused team. We face new challenges every day. But we overcome them together, which brings incredible satisfaction and reward as we deliver more innovation, products and essential services for millions of customers across the UK.


Job Purpose


  • Responsible and accountable for successfully defining and delivering end-to-end project execution and the provision of effective strategic technology change, to realise maximum business benefits by managing and leading project teams including external delivery partners.
  • Demonstrates experience and skills in the realms of project planning, project estimating, risk/issue/dependency management, budget/financial management and stakeholder management. 


In this role, your key accountabilities are:


Establishing a project

  • Scope: Defining and agreeing project scope and ensuring requirements are documented using established tools and techniques
  • Stakeholders: Identifying and engaging all project stakeholders, preparing a stakeholder matrix and plan, and developing and implementing an appropriate communications plan
  • Investment: Supporting or leading the production of business cases to secure investment by providing time, resource and cost estimates and associated risks, issues, dependencies and assumptions
  • Resources: Defining the project team roles and responsibilities and supplier sourcing strategy
  • Mobilisation: Production and distribution of all key mobilisation artefacts such as RACI matrices, Project Initiation Documents, collaboration tools, running project initiation workshops, implementing governance and alignment to the corporate governance framework


  • Leadership of the Project team to deliver against for the time, cost and quality paradigm
  • Manage the project in line with agreed methodology/methodologies (Agile/Lean/Waterfall, etc.)
  • Operate as the Systems Integrator, bringing together all internal and external supplier deliverables to ensure delivery of a complete end-to-end solution that is validated and assured against the baseline agreed specification
  • Create an agreed schedule baseline and manage under strict change control
  • Establish and maintain unambiguous controls (Constraints; Actions; Risks; Dependencies; Deliverables; Decisions; Issues; Change; Assumptions)
  • Establish and operate Financial control (budgets £1m-£10m)
  • Ensure proactive management of stakeholders and project communications
  • Agree span of control (management by exception/ tolerances)
  • Establish project meeting cadence
  • Adherence to project reporting processes
  • Identify, manage and report on project dependencies, milestones, critical path, and potential risks and issues, ensuring that appropriate and effective mitigation strategies and contingency plans exist, are agreed and acted upon
  • Agree formal project gateways and corporate governance obligations
  • Comply with data and cyber security obligations 
  • Ensure Business Change activities are in place appropriate to the Project(s)
  • Escalate as and when necessary via the established governance routes


  • Establish and execute an agreed transition plan with BAU teams
  • Controlled project closure (project site; finances; user acceptance; service acceptance; gateway; project review artefacts, lessons learned)


  • Act in accordance will all current and relevant Royal Mail policies

Qualifications and experience required:



  • Demonstrable experience of successfully delivering change projects
  • Strong dynamic inspirational leader with proven matrix management capability and proven decision-making experience amongst other managers at varying levels and building teams to deliver against a common vision
  • High-level of common sense demonstrable through practical experienceCommunication – High degree of competence in verbal and written communication to a broad audience; and excellent, clear and succinct written communication
  • Demonstrate resilience, persistence, flexibility and drive to maintain progress and resolve issues
  • Good delegation and negotiation skills
  • Able to maintain a sense of perspective and remain calm in challenging situations
  • Effective stakeholder and people management
  • Commercial acumen and value driven supplier management
  • Financial management
  • Ability to work autonomously and as part of a team
  • Solution focussed and highly collaborative
  • Customer centric focus to deliver value efficiently
  • Good technical knowledge and experience to support project team in issues resolution and escalation
  • Innovative and creative thinker; good analytical and problem-solving skills
  • Understands the drivers to enable others to perform; shows empathy but equally sets clear, unambiguous targets that individuals / teams / suppliers are held accountable to





We’re evolving, transforming and working together to innovate and provide a service our customers can trust. This is tech you’d never expect from Royal Mail. 

We are an inclusive employer with equality, diversity and fairness at the heart of our values and we’re proud to be recognised in The Times Top 50 Employers for Women 2020 for a 7th consecutive year. We welcome applications from individuals from diverse backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants. 

We are happy to support flexible working and would welcome having a conversation with you about how we could support your needs. The way we work is evolving and needs to suit everyone, working with us, you can create a flexible and accessible solution that helps you do your best work.



For more information on Royal Mail Group click here



Job Segment: Project Manager, Manager, Cyber Security, Technology, Management, Security