Release Manager

Date: 26-Nov-2021

Location: London, GB, EC1A 1AA

Company: Royal Mail Group

Job reference number 156863

Release Manager


Full time



Job title: DevOps Release Manager

The Royal Mail Technology team is passionate about delivering high-quality products and outstanding digital experiences to our customers. Cutting edge technology is fundamental and key in helping us achieve our objective to be recognised as the best delivery company in both the UK and across Europe.

Our award-winning Technology team is at the heart of delivering a transformational journey at Royal Mail. The traditional letters business is declining, but our recent performance and the growth in parcels demonstrates that there is an opportunity for Royal Mail that we can capture, but we need to move quickly. By joining Royal Mail you will be helping to implement meaningful change, pushing forward with our transformation to become a more agile and even more customer focused business, while delivering more innovation, products and services for our customers. You will be working for a brand that’s a household name and a critical part of the UK’s infrastructure. 


Job Purpose


We are looking for a DevOps Release Manager to provide end-to-end delivery of release and deployment management across RMG and the different technology operations providers.  The DevOps Release Manager is a subject matter expert on products, infrastructure, platforms and solutions that are being deployed in BAU. The role requires strong technical skills in deploying technologies in a transactional environment and will require good problem-solving skills to resolve issues that arise in deployment.


In this role your duties will be:


  • Communicate with the business and senior management on the risks and issues of major changes / releases
  • Proactively communicate and negotiate with teams in order to resolve priority conflicts
  • Undertake impact analysis and develop appropriate reports and recommendations for management
  • Deliver the Change Management, Release and Deployment Management processes
  • Support the review, validation, prioritisation, updating and scheduling of all change/ release requests
  • Contribute to the development and publishing of the IT release policy and plans
  • Contribute to the review of high impact and emergency changes
  • Contribute to defining and maintaining the standard change windows for all changes and monitoring any change freezes (as required)
  • Support the post-implementation review evaluating project results, including client satisfaction
  • Conduct reviews on changes that have been implemented to verify that all steps were completed, and the objective of the change was achieved
  • Liaise with the relevant parties involved with an approved change to ensure activities are coordinated and carried out accordingly to plan.
  • Educate stakeholders in Agile ways of working and the benefits of iterative software delivery


Qualifications and experience required:


  • Confident working within a technical landscape.
  • Experience with a multi-platform, mult-release environment
  • Experience in designing and managing constant iterations and introducing processes
  • Previous experience implementing an Azure, GCP or DevOps Framework
  • Proven experience and track record of delivering a variety of data analytics, data science and data engineering projects in the past in a complex, integrated environment
  • Be able to demonstrate up to date engineering, CI/CD and cloud deployment knowledge in a data function
  • Good communication (both verbal and written), senior stakeholder management skills and ability to present qualitative information clearly
  • Knowledge of scrum, agile, kanban and DevOps-based delivery 
  • Daily experience of JIRA and confluence and automated testing and release management tools is preferred.




We’re evolving, transforming and working together to innovate and provide a service our customers can trust. This is tech you’d never expect from Royal Mail. 


We are an inclusive employer with equality, diversity and fairness at the heart of our values and we’re proud to be recognised in The Times Top 50 Employers for Women 2020 for a 7th consecutive year. We welcome applications from individuals from diverse backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants. 


We are happy to support flexible working and would welcome having a conversation with you about how we could support your needs. The way we work is evolving and needs to suit everyone, working with us, you can create a flexible and accessible solution that helps you do your best work.





For more information on Royal Mail Group click here



Closing Date: Please note, this advert may close early if the appropriate number of applications has been reached.



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