Customer Solutions Consultant

Date: 27-Jul-2022

Location: Milton Keynes, GB, MK17 8EW

Company: Royal Mail Group

Job reference number 265417


Customer Solutions Consultant


Full time


Milton Keynes/Hybrid

Royal Mail and our evolving journey

With a long and proud history, Royal Mail is one of the most visible and trusted brands in the UK. We keep people and businesses connected every hour of every day and we’re passionate about harnessing technology to deliver the best possible results for our customers.

Our business is thriving by continuously adapting and adopting advanced technology. We reach every delivery point in the UK and have over 30 million customer touch points per day. We have 165,000 employees, 80,000 PDA’s and 25,000 end IT users. We are in an exciting period of transformation with significant growth in parcel & packet volumes and online services and we’re focusing on investing in the security, technology, processes, and people that are going to help us continue to achieve great things and grow our business. 

We have the UK’s largest “Feet on the Street” network of over 85,000 postmen and women and the lowest reported carbon emissions per parcel of any major UK delivery company. We are committed to providing sustainable services as we deliver against our environmental ambitions. We are investing in technologies such as electric vehicles and drones.

The RMG Technology team are influencing and helping drive the changes across the business as new solutions and services and new ways of working are defined and delivered and we need talented, experienced people who can work at pace and scale to join us and help achieve our goals. 

Job title – Customer Solutions Consultant
By joining the RMG Senior Management Tech team, you will be driving meaningful change and pushing forward our continued transformation. You will be joining a growing, developing team who are delivering large scale changes. You’ll need to be a strong self-starter who is able to lead and drive our transition to more efficient ways of working.  
Your role will be to work with others to ensure the data assets of our organization are supported by an architecture that allows RMG to achieve its strategic goals, to provide detailed data mappings between interfaces and applications, to provide information and reporting for internal and external use as requested, to manage updates of reference data, & to engage in customer take-on projects delivering excellent customer service and focus. .
The team are currently working on some really exciting projects and have >£10m investment to replace our shipping systems. They also work with major account customers like Boohoo and Amazon. The team also have a great track record of developing and training people.


We offer workplace flexibility, hybrid working, access to extensive Learning & Development resources and a benefits package which includes private medical cover, car allowance with incentives for electrical vehicles and a bonus scheme. We also offer the option to purchase additional annual leave, an attractive pension scheme, a share incentive scheme, the ability to purchase additional benefits such as travel insurance, dental cover and critical illness cover and employee discounts on a wide range of services and retailers.
About you:
You’ll be passionate about data assets being developed with a robust, flexible, industry standard data management solution, supported within RMG architecture. Being responsible for maintaining, developing, and improving Royal Mail technology solutions and processes, and develop and maintain formal description of the data and data structures (i.e., data definitions, logical and physical data models, data flow diagrams). You will be tasked with providing input to key strategic and commercial initiatives and projects, working closely with senior stakeholders within the business. You will have proven experience of:



  • Working with external customers and suppliers to deliver excellent service
  • Supporting Master Data Management.
  • Database structures, data analysis, data modelling
  • Delivery of process improvement activity both in a project and BAU environment
  • REST and SOAP APIs and API management platforms
  • Delivering technology projects
  • SQL



We’re evolving, transforming and working together to innovate and provide a service our customers can trust and recommend. This is tech you’d never expect from Royal Mail pushing the boundaries and delivering a First-Class delivery service. 


We are an inclusive employer with equality, diversity and fairness at the heart of our values and we’re proud to be recognised in The Times Top 50 Employers for Women 2021 for a 8th consecutive year. We welcome applications from individuals from diverse backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants. 

We are happy to support flexible working and would welcome having a conversation with you about how we could support your needs. The way we work is evolving and needs to suit everyone, working with us, you can create a flexible and accessible solution that helps you do your best work.




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