Project Manager

Date: 03-Apr-2021

Location: London, GB, EC1A 1AA

Company: Royal Mail Group

Job reference number 156721

Project Manager

Full time


This role can be based in London, Milton Keynes or Chesterfield with flexibility for Home Working


Project Manager (Software Delivery)

The Royal Mail Technology team is passionate about delivering high-quality products and outstanding digital experiences to our customers. Cutting edge technology is fundamental and key in helping us achieve our objective to be recognised as the best delivery company in both the UK and across Europe.

Our award-winning Technology team is at the heart of delivering a transformational journey at Royal Mail. The traditional letters business is declining, but our recent performance and the growth in parcels demonstrates that there is an opportunity for Royal Mail that we can capture, but we need to move quickly. By joining Royal Mail you will be helping to implement meaningful change, pushing forward with our transformation to become a more agile and even more customer focused business, while delivering more innovation, products and services for our customers. You will be working for a brand that’s a household name and a critical part of the UK’s infrastructure. 


Job Purpose


End to end accountability for the end-to-end management of one or more software delivery related projects, focussing upon consumer facing technology solutions, based on scale and complexity, indicative project value: up to £2M and approximately up to 20 matrix reports.


In this role you will:


  • Define and agree project scope using established tools and techniques.
  • Identify and engage all project stakeholders and prepare a stakeholder matrix and maintain consistent communication.
  • Support or lead the securing of investment by providing time, resource and cost estimates together with risks, issues, dependencies and assumptions.
  • Define a project team and sourcing.
  • Produce management artefacts.
  • Be accountable for integrated management of suppliers.
  • Establish and monitor project schedule and controls.
  • Control closure of projects.
  • Manage stakeholders.
  • Act as escalation point for the team.


Qualifications and experience required:


  • Complex Technology projects with multiple streams and suppliers 
  • Major Digital Transformation projects/programmes in Operational areas
  • Demonstrable experience of successfully managing software delivery projects.
  • Proven inspirational matrix management capability and decision-making experience.
  • Good technical knowledge and experience to support project team in issue resolution and escalation if need be.
  • Strong stakeholder management and people management.
  • Ability to work under pressure, challenging situations and time critical duties.
  • High degree of communication, both written and verbal skills and able to articulate duties and responsibilities in a succinct manner.


In addition to the above, experience of a blend of the following technologies is advantageous:


  • Mobile devices / digital assistants
  • Geospatial optimisation
  • Logistics; planning, tracking, notification
  • Process automation (including integration of machine automation)
  • Optical character recognition
  • Workforce Planning / Optimisation solutions
  • Time & Attendance solutions
  • Enterprise transformation (CRM/ERP)
  • Event processing
  • Robotics
  • Data science / analytics
  • Technology innovation
  • Supply chain management
  • Internet of Things (IoT)



Our technology vision is to “Enable, Digitise, Realise”


We are an inclusive employer with equality, diversity and fairness at the heart of our values and we’re proud to be recognised in The Times Top 50 Employers for Women 2019 for a 6th consecutive year. We welcome applications from individuals from diverse backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants.


We are happy to support flexible working and would welcome having a conversation with you about how we could support your needs.


For more information on Royal Mail Group click here 





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