Director of Import Products and Solutions - Hybrid/London/Midlands

Job reference number 317378

Director of Import Products and Solutions - Hybrid/London/Midlands
Competitive salary 
Car allowance 
Healthcare 
Annual bonus potential
Company pension scheme with highly competitive contribution rates
Generous annual leave offering of 30 days, plus bank holidays.

 Permanent, Full time 

National

Be instrumental enhancing Royal Mail International’s (RMI) global reach across 200 countries.  Join a team that is solely focused on improving our proposition, through deploying a compelling national and global service portfolio that positions the brand at the forefront of the market.
There’s never been a better time to join RMI as we enter a period of significant transformation, entering hyper-growth for the group.
Reporting into the Director of Global Imports, this new and exciting role as Director of Import Products and Solutions will be Responsible for overseeing the development and management of all import and cross-border products and solutions. This includes defining the overall product strategy, identifying market opportunities, and leading the product and solutions development process from ideation to launch.  By developing and managing a portfolio of innovative products and solutions that meet the needs of customers and drive revenue growth, the Head of Import Products & Solutions will have a direct impact on the company's financial performance.
This is a Hybrid working role with a requirement to attend our Farringdon office, Heathrow Worldwide Distribution Centre, Midlands Superhub and some International travel, with flexibility required in line with business needs. 
 

About the role

• Conducting market research, by region and target countries, to understand overseas customer needs and preferences, collaborating with cross-functional teams to define import product requirements, and working with operations and technology teams to develop innovative solutions. 
• Setting global import product propositions and strategies, developing import product solutions roadmaps, and monitoring service performance to drive continuous improvement.
• Working closely with sales, marketing, operations, customs and technology teams to ensure that import products and solutions are effectively positioned in our target overseas markets and that customer needs are being met. 
• Identifying new import revenue opportunities, optimizing product and pricing strategies, and continuously improving import service performance to drive increased sales and profitability.
• Leading a multicultural and dynamic team to create new import solutions, build a robust sales pipeline, streamline onboarding processes, and continuously improve operational efficiency to maximize revenue and profits for the international import parcel delivery business. 
• Effectively managing a diverse team of individuals from different cultural backgrounds, leveraging their unique perspectives and experiences to drive innovation and deliver exceptional results. 

About You

• To truly excel in this role, you’ll possess, and be able to evidence, the skills and experience listed below:
• Strong background in product management, with experience in cross-border logistics and parcel delivery industry is a Must.
• Track record of delivering revenue targets through strategic product management and a deep understanding of customer needs and market dynamics.
• Excellent communication and relationship-building skills
• Ability to work effectively in a fast-paced and dynamic environment
• Prior experience managing a team is preferred.
• Ability to understand highly complex business models and operational, legal and regulatory processes.
• Knowledge of international networks, with experience of overseas business relationships preferred.

Qualifications

Bachelor's degree in business, marketing, or a related field
 

Extra Benefits

•    RMG Share Schemes - partnership and matching share offer
•    Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
•    Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
•    Supportive and generous company sick pay
•    Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
•    Lifestyle benefits - You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax*.  
•    Financial support - information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans*
•    Your peace of mind with - Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner
•    Free & discounted RMG products - free keep safe & redirection, partner discounts 
•    Free stamps at Christmas
*Available only to perm employees

Your career in safe hands

At Royal Mail we value our people and we want our people to be proud to work for our businesses. 

We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.

An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations. 

Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate. 

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Next Steps

The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. 

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: 22nd September 2024  Please note, this advert may close early if the appropriate number of applications has been reached.

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