Field Business Manager - Northern Region

Field Business Manager - Northern Region

Competitive salary, £5,500 car allowance or £5,000 cash alternative, full family healthcare, a potential bonus of 18%, defined contribution pension scheme, and 27.5 days annual leave plus bank holidays
 Permanent Full time 

Northern Region

This is a regional role where travel to various sites and offices will be expected.

At Royal Mail we’ve served our communities for over 500 years, helping to lead and transform the postal delivery market on a global scale. Our journey to improve never stops, and that’s where we need you.

We’re currently innovating and transforming our business for the future and adapting towards a parcel delivery market. To get there, we need exceptionally talented, bright, and driven people.

Are you a proactive, focused individual with a background of working in-parallel with business partners and the wider business? Are you confident with providing support and streamlined views to a key senior stakeholder in order for them to maintain a laser focus on driving performance improvement?

If so, we would love to hear from you. We are looking for a Business Manager to support our Northern Field Operations. Interested? More details and how to apply can be found below.

About the role

Reporting to and supporting the Functional Operational Director (FOD) for our Northern Region, you will be responsible for delivery of a highly professional and thorough framework of support for actions to deliver performance improvements across the balanced scorecard, as well as the strategic plan, and to act as a key senior operational business partner to the FOD, and support in identifying, reviewing, and challenging strategic operational plans that focus on delivering sustained performance improvement.

You will also:

• Provide support to the FOD and to act as filter to both internal and external customers.
• Provide, consolidate, and review insight data at both a National and Regional level to define and direct content for weekly tier 5 calls, monthly meetings, and QBRs, focusing on defining plan of improvement to drive enhanced performance.
• Be responsible for reviewing operational plans and accountable for driving targeted actions with the region to achieve balanced scorecard metrics and ensure focus on delivering KPIs across the region.
• Support the FOD Team in their operational responsibilities, including progressing, resolving, monitoring, and recording all briefings and actions to ensure all business requirements are met and exceeded, and highlighting areas of non-completion.
• Proactively identify and ensure the FOD is aware of urgent requests or operational flashpoints i.e., IR issues/LTAs/Dismissals, acting as a point of escalation for these types of issues, and be responsible for ensuring correct resolution paths are followed.
• Strategically identify and deploy special projects on behalf of the FOD, such as Town Halls and Leadership events, designed to focus attention on driving performance improvement.
• Support to identify coaching and development opportunities for teams to focus on achieving goals, and work with senior members of the centres of excellence to embed practical plans to address gaps.
• Maintain strong functional links to the centres agreeing standards and consistency of approach in deployment of strategy, standards, and policies.
• Act as the trusted advisor to the FOD team to ensure our operational teams and functional business partners work as a collaborative and synergised team, delivering best in class results across the balance scorecard.
• Be responsible for owning, creating, and driving performance of the weekly and monthly reports for the FOD that ensure a consistent focus on core KPIs.
• Act as key presence in the region, responsible for driving performance improvement across the region, achieving this through coaching, leading, and influencing the team to ensure consistent focus on activity to drive KPIs.

About You

To truly excel in this role, you will possess, and be able to evidence, the skills and experience listed below:

• Experience of working at senior leadership level, including direction setting.
• Ability to lead activities and deliver through a virtual skilled and professional team in a matrix working environment, providing clear direction and focus.
• A thorough understanding of Royal Mail operational processes, financial dynamics, and systems, or relevant industry experience.
• Knowledge of mail operations and business development, strategic, and financial planning.
• Highly credible and responsible professional, able to quickly establish respect with peers and line managers in the team.
• An effective communicator who can support teams in their understanding of financial and budget management, and collaborative in approach. 
• Ability to understand and absorb substantial amounts of information quickly and accurately, and analyse, consolidate, review, and present data from a range of sources for weekly and monthly meetings.
• Capable of precise and well-argued judgement and must be able to influence and persuade at all levels, supported by strong presentation, communication, and negotiation skills.
• Ability to effectively support the management of budgets and targets on a wide range of metrics, including financial performance indicators.
• Possess a high level of integrity, a high degree of resilience required, and strong influencing, inspiring, and coaching ability.

 
Key Relationships 

• As a critical business partner, coach, and support to the FOD.
• Key role in coaching, influencing, challenging, and driving the right behaviours at regional level to ensure a shift in operational performance.
• Collaborate with the wider Business Office top team to align priorities to ensure consistent and pointed focus on performance.

Extra Benefits

• RMG Share Schemes - partnership and matching share offer.
• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills.
• Supportive and generous company sick pay.
• Access to our Help@hand, Your Wellbeing, and Employee Assistance Programme (EAP) services, providing both mental and physical wellbeing support.
• Lifestyle benefits - You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax.
• Financial support - information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans.
• Your peace of mind with Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner.
• Free & discounted RMG products - free keep safe & redirection, partner discounts.
• Free stamps at Christmas.

Your career in safe hands

At Royal Mail we value our people, and we want our people, to be proud to work for our businesses. 

We have the assets, the infrastructure, and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.

An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations. 

Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate. For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Next Steps

The next stage of the selection process will be an interview consisting of competency based and role specific questions. We plan to hold interviews from 10th of July.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people. 

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. 

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

Closing Date: Friday 28th June 2024. Please note, this advert may close early if the appropriate number of applications has been reached.

Job reference number 313778 #LI-POST #RMG #LIMRT