Administrator - Pay Services

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Job reference 321420 

Administrator - Pay Services
Salary starting from £24,000 pa but could rise to £26,000 pa dependant on experience and/or relevant qualifications
5 weeks annual leave (pro rata) plus bank holidays, quarterly bonus scheme (dependant on eligibility), pension scheme, flexible working patterns
Fixed Term, Full time 
Royal Mail Sheffield, Sheffield. S98 6HR

We have an exciting opportunity for a Customer Service Advisor to join Pay Services on a 12 Month Fixed Term Contract. 
 
You’ll work as part of a 100+ strong Pay Team in maintaining and managing all aspects of employee records and pay information on our payroll system including pay, overtime, absences, tax, salary sacrifice, contracts, bonus schemes, recoveries, whilst complying with business policies, statutory and legal requirements.
 
We pride ourselves on delivering excellent customer service and with a wide customer base you’ll be contributing to this on a daily basis. 
You’ll be part of a 5 days a week Monday – Friday operation with typical core hours of attendance being between 8am – 4pm although this can be flexible and may change in line with business requirements. You’ll initially work in our main site in Central Sheffield which is easily accessible via all transport links and then move to a hybrid home/office-based approach.
 
You’ll initially work in our main site in central Sheffield which is easily accessible via all transport links and then move to a hybrid home/office-based approach with 3 days per week working in our Sheffield office.

About the role

This role is critical to the delivery of annual pay uplifts for both CWU & CMA related employees and in the day-to-day administration and reconciliation of weekly variable pay inputs.

• Understand and accurately deliver Pay Services products to internal and external customer’s agreed requirements including compliance with legal requirements and business policies.
• Be responsible for delivery of Pay Awards and Variable Pay administration to all employees within Royal Mail. 
• Respond to process specific queries received into the team to an excellent standard and be a subject matter expert in collecting and storing data via excel.
• Take ownership of personal development and contribute to the development of the overall team.
• Ensure service issues are raised through the appropriate channels in a timely manner.
• Raise areas for service improvement whenever identified.

About You

To be successful in this role, you will have the following skills and attributes:

• Experience of either Payroll or Finance, PAYE and statutory payments and an in-depth knowledge and experience of payroll calculations and processing.
• Excellent analytical & numerical skills and attention to detail with a track record of interpreting and manipulating data. 
• A solid working knowledge of Excel is essential.
• Confident communication skills with ability to analyse, question and problem solve to resolve customer queries.
• Be able to demonstrate an ability to work on multiple tasks, prioritise workload and deliver to tight deadlines plus provide evidence of improving processes and the customer experience.
• Ability to work flexibly and as part of a team. 
• High standard of written communication and excellent interpersonal and telephone skills.

Extra Benefits

•    Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
•    Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
•    Supportive and generous company sick pay
•    Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
*Available only to perm employees

Next Steps

Closing Date: Monday 20th January 2025.  Please note, this advert may close early if the appropriate number of applications has been reached.

The next stage of the selection process will be a virtual interview consisting of competency based and role specific questions.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people. 
 

We don’t expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we’d love to learn more about you. 

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. 

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: . Please note, this advert may close early if the appropriate number of applications has been reached.

#LI-POST #YourCareerStartsHere #RMG  #LI-Hybrid 

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