Infrastructure Manager

Date: 29 Mar 2024

Location: Sheffield, GB, S98 6HR

Company: Royal Mail Group

Job reference number 297402


Infrastructure Manager

Competative starting salary, 18% bonus potential, 25 days annual leave and pension


Royal Mail Sheffield, Pond Street, Sheffield, S98 6HR

Hybrid working


About the job:

You will have the ability to create high performing virtual teams across multiple suppliers to ensure successful service delivery. You will be working alongside Senior Infrastructure Managers, Architects, Suppliers and Partners. You will be a central point of contract when making technology related decisions/service improvement plans. Infrastructure Managers may be actively involved during incident management or service restoration. By joining us you will be driving meaningful change and pushing forward our transformation to become a more agile and customer focused team.


Key Accountabilities:

You will adhere to the Infrastructure Management procedures, processes and standard to ensure there is consistency across the towers and delivery of programmes. You will keep a detailed Tower Profile where applicable, developing a detailed profile for your respective Infrastructure Tower. You will develop a clear understanding of the contractual commitments for your respective Infrastructure Tower. 

You will identify and report all risks and issues related to your tower that are causing incidents and/or are having (or could have) an adverse effect on service performance. You will prioritise the development of recommendations and mitigation activities. Creating Infrastructure improvement plans related to infrastructure technology towers to improve the quality of service. 

Where required to you will attend collaborative workshops, meetings and events to develop good working relationships with key business stakeholders, suppliers and vendors. You will identify key stakeholders for technologies within your infrastructure tower and use them as a source of information to challenge and support your design. You will manage your professional development and identify opportunities to enable you to be come a subject matter expert for your respective infrastructure tower. 


Tech you’d never expect:

Our tech stack, core skills: Azure, Landing Zone, Terraform, Azure Networking, ExpressRoute, Azure DevOps platform, Azure AD, RBAC, Azure Polices/Guard Rails, FinOps, Azure Hybrid Benefit.

We are evolving, transforming, and working together to innovate and provide a service out customers can trust and recommend. This is tech you’d never expect from Royal Mail, pushing the boundaries and delivering a First-Class delivery service. 


Interview process and next steps:

We aim to move as quickly as possible! If your application is successful, you will be contacted by one of our recruitment team who will discuss the two-stage interview process with you. If you are unsuccessful, you will be notified by email as soon as practically possible.

We are an inclusive employer with equality, diversity and fairness at the heart of our values and we’re proud to be recognised in The Times Top 50 Employers for Women 2021 for an 8th consecutive year. We welcome applications from individuals from diverse backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants.


Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. 


We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.



We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.


For more information on Royal Mail Group and our values please click here:


Closing Date: [INSERT CLOSING DATE]. Please note, this advert may close early if the appropriate number of applications has been reached.
Shortlisting: Week commencing [INSERT DATE]
Interviews expected: Week Commencing [INSERT DATE]




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