Pensions Administrator Royal Mail Pension Plan - Sheffield - Hybrid Working

Date: 18 May 2024

Location: Sheffield, GB, S98 6HR

Company: Royal Mail Group

Job reference number 311237

Salary £24,000 - £33,000 per annum, depending on experience and qualifications

Quarterly bonus potential

Company pension scheme with highly competitive contribution rates

Generous annual leave offering of 25 days, plus bank holidays, with the option to purchase five more

Suitable qualified individuals could be eligible for £1500 welcome bonus payable on successful completion of probation. 
Permanent, Full time – 37.5 hours per week

Hybrid Working with 2/3 days per week working at Royal Mail, Sheffield, S98 6HR


Are you looking for a career that delivers more? At Royal Mail, we are looking for ambitious and experienced pensions administrators to help us deliver the outstanding service our members deserve and expect. 
You will join our talented teams, helping calculate the benefits for members for our existing DB plan. We’re a team that supports each other and you will have a lot of opportunities to develop your skills and take on new challenges across the wider business. If you have a proven track record as an experienced pensions administrator and you want to be part of something special and then we’d love to hear from you. 

About the role
As a Pensions Administrator, you will calculate and process benefits for our members based on their entitlements under the plans. This role is all about people and you’ll often engage directly with our members to answer their queries and help them understand their benefit entitlements. 


This is a key appointment for the pensions team and you will play an integral role in delivering a first class service to members of the Royal Mail Pension Plan. 
Alongside your day-to-day work, you will get the chance to help deliver our major scheme events and have the time and responsibility to identify how we can improve what we do and deliver better. We will also give you ownership over your own development, exposing you to interesting work, letting you plan your own workload (to meet service standards) and giving you the opportunity to study for an industry-recognised pension qualification.
About You
We are looking for flexible team players with experience of delivering a professional, member-focused service – in either (or both) DB and DC pension schemes. Ideally, you will already have a professional pensions qualification, but we can help you train towards it if not. 
On top of having a pensions administrator background, you will need to have proven experience of delivering a professional, customer focussed service with strong numeracy, written and verbal skills.

Bonus and Pay Progression

Your pay progression and starting salary will be determined by your experience, performance, and the qualifications you have and earn. You could also be eligible for £1500 Welcome bonus payable on successful completion of probation. We also offer bonuses of up to £1,200 (4x £300 each quarter) depending on performance.


Extra Benefits
•    RMG Share Schemes - partnership and matching share offer
•    Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
•    Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
•    Supportive and generous company sick pay
•    Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
•    Lifestyle benefits - You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax*. •    Financial support - information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans*
•    Your peace of mind with - Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner
•    Free & discounted RMG products - free keep safe & redirection, partner discounts 
•    Free stamps at Christmas
*Available only to perm employees


Your career in safe hands

At Royal Mail we value our people and we want our people to be proud to work for our businesses. 

We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.


An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations. 


Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate. For more information on Royal Mail Group and our values please click here:


Next Steps

The next stage of the selection process will be a virtual interview consisting of competency based and role specific questions. 


Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people. 


Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. 


We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.



For more information on Royal Mail Group and our values please click here:


Closing Date: Sunday 2nd June.  Please note, this advert may close early if the appropriate number of applications has been reached.


Job Segment: Accounts Payable, Air Quality, Bank, Banking, Database, Finance, Engineering, Technology