Pensions Administrator

Date: 12 Jul 2024

Location: Sheffield, GB, S98 6HR

Company: Royal Mail Group

Job reference number 307756

Salary £24,000 - £33,000 

Quarterly bonus potential

Company pension scheme with highly competitive contribution rates

Generous annual leave offering of 25 days, plus bank holidays, with the option to purchase five more

You could be eligible for a £1500 welcome bonus, depending on experience and qualifications.This is payable on successful completion of probation.
Permanent, Full time – 37.5 hours per week

Hybrid Working - with 3 days per week working at Royal Mail, Sheffield, S98 6HR


Are you looking for a career that delivers more? At Royal Mail, we’re proud to be the UK’s first company offering a new type of pension to colleagues. We’re looking for ambitious and experienced pensions administrators, or administration professionals looking to move into this area, to help us deliver the outstanding service our members deserve and expect. 
You’ll join one of our enthusiastic and talented teams, helping calculate the benefits for members of our new pension plan or our existing DB plan. We’re a team that supports each other and you’ll have a lot of opportunities to develop your skills and take on new challenges across the wider team. If you want to be part of something special and develop your career, then we’d like to hear from you. 
About the role
As a Pensions Administrator, you’ll calculate and process benefits for our members based on their entitlements under the plans. This role is all about people and you’ll often engage directly with our members to answer their queries and help them understand their benefit entitlements. 
Alongside your day-to-day work, you’ll get the chance to help deliver our major scheme events and have the time and responsibility to identify how we can improve what we do and deliver better. We’ll also give you ownership over your own development, exposing you to interesting work, letting you plan your own workload (to meet service standards) and giving you the opportunity to study for an industry-recognised pension qualification.
About You
We’re looking for brilliant and flexible team players with experience of delivering a professional, member-focused service – in either (or both) DB and DC pension schemes. Ideally, you’ll already have a professional pensions qualification, but we can help you train towards it if not. 
You’ll definitely need strong English language and maths skills as a minimum and you’ll thrive in this role if you’re a great communicator with a keen attention to detail. If this sounds like you and you’re ready to come and help us exceed our members’ expectations, then we’d love to hear from you. 
Bonus and Pay Progression

Your pay progression and starting salary will be determined by your experience, performance, and the qualifications you have and earn. You could also be eligible for £1500 Welcome bonus payable on successful completion of probation. We also offer bonuses of up to £1,200 (4x £300 each quarter) depending on performance.


Extra Benefits

•    RMG Share Schemes - partnership and matching share offer
•    Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
•    Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
•    Supportive and generous company sick pay
•    Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
•    Lifestyle benefits - You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax*. •    Financial support - information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans*
•    Your peace of mind with - Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner
•    Free & discounted RMG products - free keep safe & redirection, partner discounts 
•    Free stamps at Christmas
*Available only to perm employees


Your career in safe hands

At Royal Mail we value our people and we want our people to be proud to work for our businesses. 

We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.


An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations. 


Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate. For more information on Royal Mail Group and our values please click here:


Next Steps


The next stage of the selection process will be a virtual interview consisting of competency based and role specific questions. 


Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people. 


Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. 


We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.



For more information on Royal Mail Group and our values please click here:


Closing Date: Sunday 23rd July. Please note, this advert may close early if the appropriate number of applications has been reached.


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